KAY VIKING
Werribee,Australia
Summary
Results-driven professional with extensive experience in logistics, operations, and administrative functions, spanning over 9 years. Proficient in managing stakeholder relationships, overseeing records, and enhancing customer service delivery. Skilled in prioritizing tasks, generating reports, and fostering collaboration among teams. Committed to continuous improvement and effective communication, with a strong focus on achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Operations Adminstrator
Sadleirs Logistics
Spotswood, Australia
02.2022 - Current
- Streamlined inventory record management and supported order fulfillment with precision and timeliness.
- Teamed up with internal departments to address discrepancies and rectify logistics challenges.
- Boosted operational reporting accuracy by maintaining digital records and updating internal systems.
- Facilitated a 45% gain in team efficiency through active participation in SOP creation.
Operations & Customer Service Clerk
Nippon Express Australia
Laverton North, Australia
08.2018 - 09.2021
- Coordinated inbound and outbound operations, ensuring accurate documentation and efficient scheduling.
- Maintained high-level communications with stakeholders, including freight partners, internal managers, and clients.
- Produced detailed performance reports to support inventory reconciliation processes.
- Reduced delay times by 35% through streamlined workflows and effective issue resolution.
Recruitment Consultant/Pick Packer
ASAP Recruitment
Port Melbourne, Australia
06.2017 - 02.2018
- Maintained data and records related to logistics and recruitment.
- Supported interview coordination, resume management, and candidate tracking.
- Liaised with clients and staff to ensure smooth recruitment and fulfillment processes.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Isolated damaged items to predefined marked area to report to supervisors.
Accounts & Payroll Support
Pacific Resort Hotel Group
Rarotonga, Cook Islands
09.2011 - 08.2016
- Processed payroll for over 350 staff while ensuring compliance with financial policies.
- Managed accounts payable and verified vendor invoices to reduce billing discrepancies.
- Supported month-end reporting by producing closing reports for senior leadership.
- Maintained accurate records and facilitated system improvements to minimize processing delays.
- Responded promptly to inquiries regarding payment status and account balances.
- Set up new vendors, obtaining required tax forms and W9s as necessary.
- Completed and submitted tax forms, workers' compensation documents, and pension contributions.
- Participated in training sessions to enhance understanding of accounts payable procedures.
Skills
- Team collaboration and communication
- Administrative management
- Payroll and financial reporting
- Organizational skills
- CRM and database management
- Data analysis and performance reporting
- Time management and goal setting
- Analytical thinking
- Stakeholder engagement
Accomplishments
- Improved team efficiency by 45% through the development of operational SOPs.
- Trained staff on CRM and inventory systems, leading to enhanced team productivity.
- Reduced invoice and report processing time by 35% through improved internal workflows.
Languages
Maori
Professional
Technical Skills
- Business Dynamic
- Microsoft Office
- Manhattan WMS
- Sage Payroll & Invoicing
- Vevo & Background Checks
- MYOB Bookkeeping & Payroll
- CargoWise
References
References available upon request.
Timeline
Operations Adminstrator
Sadleirs Logistics
02.2022 - Current
Operations & Customer Service Clerk
Nippon Express Australia
08.2018 - 09.2021
Recruitment Consultant/Pick Packer
ASAP Recruitment
06.2017 - 02.2018
Accounts & Payroll Support
Pacific Resort Hotel Group
09.2011 - 08.2016