Kay Wight
Newport,VIC
Summary
Dynamic and compassionate healthcare professional with a proven track record at Peter Mac Callum Cancer Centre. Excelled in enhancing patient satisfaction. Skilled in data entry and customer service, adept at insurance billing with a focus on continual improvement. Demonstrates assertiveness and effective communication, contributing to positive patient experiences and team collaboration. Patient focused with reference to International Students and visitors. This cohort requires the highest level of attention, which requires simple communication and engage , utilising all services available to make sure we obtain the best billing product for The Alfred Revenue Team and Best Patient outcomes.
Overview
15
15
years of professional experience
20
20
Medicare, Medibank Private research officer
Work History
Private Patient Liaison
Peter Mac Callum Cancer Centre
04.2024 - Current
- Provided excellent customer service to patients and medical staff.
- Managed sensitive patient information with strict adherence to guidelines, ensuring confidentiality at all times.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Private Patient Liaison Officer
Western Health
01.2011 - 04.2024
- Provided excellent customer service to patients and medical staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Facilitated communication between patients and various departments and staff.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Inpatient Biller
Royal Melbourne Hospital
01.2010 - 01.2011
- Researched and resolved billing discrepancies to enable accurate billing.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Executed billing tasks and recorded information in company databases.
Education
No Degree - Nursing
Victorian University
St Albans Skills
- Data entry proficiency
- Assertiveness
- Customer service
- Verbal and written communication
- Phone and email etiquette
- Policy understanding
- Insurance billing
- Healthcare
- Compassion
Respect and compassion awarded at Western Health
This award was in recognition of an ongoing commitment that I still believe and practice everyday when applying my craft that involved meeting, greeting and advising patients, NOK ,work colleagues and external partner on all items health insurance related.
Timeline
Private Patient Liaison
Peter Mac Callum Cancer Centre
04.2024 - Current
Private Patient Liaison Officer
Western Health
01.2011 - 04.2024
Inpatient Biller
Royal Melbourne Hospital
01.2010 - 01.2011
No Degree - Nursing
Victorian University
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