Kaya Ryan
Queanbeyan,NSW
Summary
Reliable dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Results-driven excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Skilled with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Residential House Cleaner
TC's Carpentry, Maintenance And Cleaning Service
04.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Sanitized apartments after move-out or prior to move-in.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collected payment for services rendered and provided client with billing receipts.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
- Informed and sold clients on additional services.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Office Cleaner
Help 24/7
02.2023 - Current
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Emptied trashcans and transported waste to collection areas.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Organized and used industrial cleaning products following strict safety procedures.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Conducted thorough inspections of offices to report damages and maintenance issues.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Professional Cleaner
Final Destination Cleaning Services
06.2022 - 03.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Developed and implemented comprehensive cleaning plan for entire building.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Front End Supervisor
Woolworths Supermarket
01.2018 - 04.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
- Created employee schedules to align coverage with forecasted demands.
- Maintained accurate records of sales and financial transactions.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Developed and implemented strategies to optimize store sales and profitability.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
Education
Community Services Cert III & IV - Family And Community Services
Canberra Institute of Tech
Canberra, ACT2017
Primary Health Care Cert III - Health
Nowra TAFE
2014
Year 10 -
Tullawong State High School
Caboolture, QLD2003
Skills
- Light Fixtures and Ceiling Fans
- Launder Clothing and Linens
- Health and Safety Compliance
- Stocking Bathrooms
- Linens and Toiletries
- Mobile Devices
- Excellent Written and Oral Communication
- Supply Replenishment
- Kitchen Sanitizing
- Housekeeping
- Germicide Application
- Trash Collection and Disposal
- Ordering Cleaning Supplies
- Care of Fine Art
- Guest Service and Support
- Computerized Maintenance Management
- Company Guidelines
- Proper Waste Disposal
- Guest Request Response
- Decision-Making Skills
- Electrical Equipment
- Bathroom Servicing
Timeline
Residential House Cleaner
TC's Carpentry, Maintenance And Cleaning Service
04.2023 - Current
Office Cleaner
Help 24/7
02.2023 - Current
Professional Cleaner
Final Destination Cleaning Services
06.2022 - 03.2023
Front End Supervisor
Woolworths Supermarket
01.2018 - 04.2020
Community Services Cert III & IV - Family And Community Services
Canberra Institute of Tech
Primary Health Care Cert III - Health
Nowra TAFE
Year 10 -
Tullawong State High School
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