Kaya Somerville
Yass,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
1
1
year of professional experience
Work History
Bar Manager
Clubhouse Hotel
10.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
Statement of Attainment - Responsible Service of Alcohol
TAFE NSW
09.2023
Statement of Attainment - Provide Responsible Gambling
TAFE NSW
09.2023
Statement of Attainment - Bar Skills
TAFE NSW
02.2016
Statement of Attainment - Food Handling
TAFE NSW
02.2016
Certificate III - Business Administration
TAFE NSW
11.2015
Certificate IV - Tertiary Preparation
TAFE NSW
12.2014
Certificate III - Pathways To Further Study
TAFE NSW
07.2014
Certificate III - Employment And Training
TAFE NSW
06.2013
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Staff Scheduling
- Valid NSW driver's license
- Organizational ability
- Traffic controller and implementer
Timeline
Bar Manager
Clubhouse Hotel
10.2023 - Current
Statement of Attainment - Responsible Service of Alcohol
TAFE NSW
Statement of Attainment - Provide Responsible Gambling
TAFE NSW
Statement of Attainment - Bar Skills
TAFE NSW
Statement of Attainment - Food Handling
TAFE NSW
Certificate III - Business Administration
TAFE NSW
Certificate IV - Tertiary Preparation
TAFE NSW
Certificate III - Pathways To Further Study
TAFE NSW
Certificate III - Employment And Training
TAFE NSW
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