Summary
Overview
Work History
Skills
Certificates and Training
References
Timeline
Generic

Kayah Wills

Perth,WA

Summary

Motivational leader and organisational problem-solver with advanced management, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success and revenue. Focused on using training, monitoring and morale-building techniques to maximise employee engagement and performance.

Overview

23
23
years of professional experience

Work History

Duty Manager/Events Coordinator

Event Cinemas Innaloo
06.2016 - Current
  • Forecasting, Setting and Exceeding KPI's & Sale Targets
  • Staff Recruitment, Training, Coaching and Mentoring
  • Responsible for RSA's and Approved Manager's Licenses Onsite
  • Large Scale Corporate Bookings/Events
  • Liaising with Head of Departments/Stakeholders
  • Stock Control/Ordering
  • Customer Relations/Support
  • Staff Rostering (140 staff)
  • COB Procedures/Reconciliation

Area Manager

Rockwear
09.2022 - 03.2023
  • Held the portfolio for 6 of the 9 stores in WA
  • Formulated business development strategies to ensure long-term success
  • Meeting Individual KPI's for my stores and Managers potential to increase store revenue
  • Evaluating performance of team and individual salespeople
  • Merchandising and product review and store layout for driven results
  • Producing periodical reports on merchandise and results for the assigned sales area
  • Launching new Stores and staff training/mentoring
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.

Venue Manager

Strike/Holey Moley Carousel
09.2021 - 09.2022
  • Forecasting, P&L, WSR, Setting and Exceeding KPI's & Daily Sales Targets
  • Monthly compliance Audits to maintain high level of excellence and legal adherence
  • Implement Company policies, create goals and objectives for a large team to increase sales to prior years
  • Assessed performance of Managers by conducting fortnightly employees evaluations
  • Resolve interpersonal conflicts between employees to create a healthy work environment
  • Overseeing multiple portfolios across all areas of the Business
  • Assisted with public relations by participating in community events, which helped to draw in new business and patrons
  • Maximised cost-effectiveness by complying with budget, labour and revenue benchmarks
  • Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.

Duty Manager/ Swim Instructor

State Swim Osborne Park
05.2010 - 09.2012
  • Staff Training and Human Resources
  • Relationship Building and People Skills
  • Class Structuring and Coordination
  • Administration and Supervision duties

Store Manager

Eagle Boys Broome
02.2004 - 11.2009
  • Staff Management (assessment, maintaining rosters, controlling wages etc)
  • Liaising with local stakeholders (Sponsorship, Donations, Events)
  • Stock Management (reporting, ordering and invoicing etc)
  • Recruited, trained and supervised new employees.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Store Manager

Supa-Value Busselton
07.2001 - 01.2004
  • Staff Management (assessment, maintaining rosters, controlling wages etc)
  • Stock Management (reporting, ordering and invoicing etc)
  • Cash Handling / End of Day Settlement/Reconciliation
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.

Skills

  • Operations Management
  • Relationship Building
  • Inventory Management
  • Performance Management
  • Regulatory Compliance
  • KPI Setting and Review
  • Policy Implementation
  • Team Development

Certificates and Training

  • Approved Managers Card
  • Responsible Service of Alcohol
  • Senior First Aid Certificate
  • Food Handling & Hygiene
  • Fire & Evacuation Safety Training
  • Armed Robbery & Aggressive Hold Up Training
  • Working with Children
  • Kitchen Supervisor Certificate
  • Remote 4 Wheel Drive Certificate

References

  • Lauren Dight, Operational Manager WA, FunLab, ldight@fun-lab.com, 0478782474
  • Luke McLennan, General Manager Event Cinemas, luke_mclennan@evt.com, 0433366273

Timeline

Area Manager

Rockwear
09.2022 - 03.2023

Venue Manager

Strike/Holey Moley Carousel
09.2021 - 09.2022

Duty Manager/Events Coordinator

Event Cinemas Innaloo
06.2016 - Current

Duty Manager/ Swim Instructor

State Swim Osborne Park
05.2010 - 09.2012

Store Manager

Eagle Boys Broome
02.2004 - 11.2009

Store Manager

Supa-Value Busselton
07.2001 - 01.2004

Similar Profiles

CREATE PROFILE
Kayah Wills