Kayana Thieu
Sydney,NSW
Summary
Detail-oriented and highly motivated professional with a diverse background in customer service, sales administration, and leadership. Experienced in utilizing Xero Accounting Software to manage financial data with accuracy and efficiency. Skilled in recruiting, planning, and scheduling, with a strong ability to make informed decisions and optimize team productivity. Excellent leadership and communication skills, committed to driving team success, fostering positive client relationships, and delivering results. Looking to leverage my skills and experience in a dynamic role that encourages growth and innovation.
Overview
11
11
years of professional experience
Work History
Sales Administrator
Hex Masonry Pty Ltd
02.2021 - Current
- Responsible for answering phone calls, attending to emails & client queries, invoicing using XERO system & Quoting
- Attending to emails Quoting jobs for client Administration duties; filing, organising documents, data entry
- Customer service Attending to customer complaints
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained records related to sales, returns and inventory availability
- Increased sales by offering advice on purchases and promoting additional products
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
Guest Services Attendant
Transport & Properties Services, The Star
02.2018 - 02.2019
- Responsible for answering intercoms, attending to patrons service queries, payment processes, OPERA system, SKIDATA System
- Greet guests
- Organise vehicles
- Manage parking areas
- Manage guest keys
- Charging keys
Section Waitperson
Sokyo
07.2017 - 07.2018
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
- Handled calls
- Address customer inquiries and concerns
Reception Role
Sokyo, The Star
02.2017 - 01.2018
- Responsible for coordinating all breakfast reservations, attending to customer service queries, performing administrative duties and payment processes
- Greeting guests & Checking room numbers
- Dealing with guests concerns and interests
- Processing payments
- Taking guests to their tables
- Collaborated with trainers to develop immersive learning experiences, resulting in improved skill retention for participants.
Host
Sokyo
01.2017 - 01.2018
- Greeting guests & Checking room numbers
- Managing with guests concerns and interests
- Processing payments
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Assisted managers with quickly resolving service- and food-related issues
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customer questions about hours, seating and menu information
- Monitored dining room and guest flow to maximize table usage and minimize wait times
Receptionist
SOKYO
01.2017 - 01.2018
- Responsible for coordinating all breakfast reservations, attending to customer service queries, performing administrative duties and payment processes
- Greeting guests & Checking room numbers
- Dealing with guests concerns and interests
- Processing payments
- Taking guests to their tables
Host
The Star Pyrmont
01.2017 - 01.2017
- Responsible for coordinating all breakfast reservations, attending to customer service queries, performing administrative duties and payment processes
- Greeting guests & Checking room numbers
- Dealing with guests concerns and interests
- Processing payments
- Taking guests to their tables
Floor Manager
Ryoma Japanese BBQ
01.2014 - 07.2016
- Managed store inventory and stock levels to maintain availability of products.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
Service Associate - Club Butler
Shangri-La Hotel
01.2015 - 04.2016
- Responsible for Horizon Club food and beverage service
Service Associate
Shangri-La Hotel
11.2015 - 03.2016
- Responsible for Horizon Club food and beverage service, as well as clearing dishes maintaining a tidy lounge and tidy area
- Complies with Shangri La Hotel Front Office and Corporate Standards
- To assist the Horizon club Purser or Butler with efficient and friendly Food and Beverage Service
- This includes set up and back down buffet, maintaining a clean and tidy lounge, clearing and resetting tables
- To set up and provide tea and coffee service
- To set up and serve /clear evening drinks
- Assist with General guest enquiries
- Any other duties as assigned by the Service leader, Manager or Front Office Management
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Section Waitperson
Ryoma Japanese BBQ
01.2014 - 11.2015
- Training New Staff
- Prepare Store for opening such as setting tables
- Check table reservations
- Check Roster for staff training or current staff to allocate duties such as, serving food, taking orders and seating customers
- Assist with customer enquiries Dealing with customer complaints
- Demonstrated respect, friendliness and willingness to help wherever needed
- Improved operations through consistent hard work and dedication
Education
Diploma of Travel & Tourism - Certificate IV
Australian Business Academy
Sydney01.2015
Skills
- Communication skills
- Leadership skills
- Decision making
- Planning & scheduling
- Recruiting
- Cashier
- Xero Accounting Software
- Sales Administration
- Customer Service
- Sales training
- Cross-selling strategies
- Report generation
- Sales support
Languages
English
Vietnamese
Timeline
Sales Administrator
Hex Masonry Pty Ltd
02.2021 - Current
Guest Services Attendant
Transport & Properties Services, The Star
02.2018 - 02.2019
Section Waitperson
Sokyo
07.2017 - 07.2018
Reception Role
Sokyo, The Star
02.2017 - 01.2018
Host
Sokyo
01.2017 - 01.2018
Receptionist
SOKYO
01.2017 - 01.2018
Host
The Star Pyrmont
01.2017 - 01.2017
Service Associate
Shangri-La Hotel
11.2015 - 03.2016
Service Associate - Club Butler
Shangri-La Hotel
01.2015 - 04.2016
Floor Manager
Ryoma Japanese BBQ
01.2014 - 07.2016
Section Waitperson
Ryoma Japanese BBQ
01.2014 - 11.2015
Diploma of Travel & Tourism - Certificate IV
Australian Business Academy
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