KAYCEE CHEE
FLINDERS VIEW,Australia
Summary
Experienced and highly organised Administration Officer with 9 years’ experience in government and public sector environments. Proven ability to deliver high-level administrative support, manage sensitive and confidential information, and ensure compliance with regulatory and policy frameworks. Skilled in coordinating with internal and external stakeholders, streamlining administrative processes, and maintaining accurate records. Recognised for consistently meeting tight deadlines, upholding public sector values, and contributing to transparent and accountable service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trust Officer – Customer Support Consultant
Queensland Public Trustee
02.2025 - Current
- Provide frontline telephone support to the public, addressing inquiries related to government services, policies, and programs with professionalism and accuracy.
- Assist callers by assessing their needs, providing clear information, and directing complex issues to appropriate departments or specialists.
- Maintain up-to-date knowledge of government procedures, regulations, and resources to ensure consistent and reliable advice.
- Manage high call volumes efficiently while maintaining a courteous and helpful demeanor.
- Accurately document and update caller information, inquiries, and outcomes in internal tracking systems.
- Identify and escalate urgent or sensitive matters according to established protocols.
- Collaborate with team members and other government units to resolve issues and improve service delivery.
- Uphold confidentiality and comply with government policies regarding information security and privacy.
- Participate in ongoing training to stay current with policy changes and customer service best practices.
Public Trust Officer, Acting Senior Public Trust Officer
Queensland Public Trustee
10.2016 - 10.2025
- Administer and manage accounts, ensuring compliance with fiduciary responsibilities and legal regulations.
- Monitor and review documents and instructions to guarantee adherence to client instructions, legislation, and regulatory requirements.
- Serve as a key liaison between beneficiaries, clients, legal representatives, and financial institutions to facilitate financial operations.
- Conduct due diligence and risk assessments to protect assets and mitigate potential liabilities.
- Coordinate with internal departments such as legal, compliance, and accounting to ensure smooth administration of client accounts.
- Assist clients with inquiries and provide clear, professional guidance regarding terms and processes.
- Maintain confidentiality and integrity while handling sensitive information related to trust administration.
- Implement process improvements to enhance administration efficiency and client satisfaction.
Education
Senior Certificate - High School
St Peter Claver College
Riverview01.1998
Skills
- Government Procedures & Protocols
- Policy & Procedure Compliance
- Financial Admin & Case Management
- Strong decision-making
- Leadership qualities
- Effective communication
- Discretion and confidentiality
- Stakeholder Communication
- Report & Submission Preparation
- Time & Workload Management
Certification
- Diploma of Government – currently studying
- Certificate IV in Justice Studies - 2023
- Certificate IV in Business Administration - 2020
- Certificate IV in Pathology - 2015
- Justice of the Peace - 2010
Timeline
Trust Officer – Customer Support Consultant
Queensland Public Trustee
02.2025 - Current
Public Trust Officer, Acting Senior Public Trust Officer
Queensland Public Trustee
10.2016 - 10.2025
Senior Certificate - High School
St Peter Claver College