Desired Job Title
Retail Store ManagerRetail Assistant Store ManagerSales ManagerAdministrative AssistantWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Biggera Waters, Australia, AUGold Coast, QLD
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Kaycie McPherson
Biggera Waters,Australia
Work Preference
Summary
Focused retail management professional with proven success in surpassing store KPIs through strategic planning and team leadership. In 2025 was able to successfully increase NTS by 30%, Average Ticket by 25% and Conversion by 7% all whilst staying within a tight 11.5% personnel efficiency for the year excluding manager salary. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.Able to evaluate process and see where areas of improvement are required to help optimize flow and sales. Adaptable in overcoming business challenges while upholding high performance standards. Dedicated to cultivating a positive workplace culture that enhances team success and productivity.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
Lindt Gold Coast Harbourtown
09.2023 - Current
- Exceeded store goals by raising KPIs through focused performance initiatives.
- Delivered premium customer service to enhance brand reputation and customer retention.
- Managed daily operations and ensured store compliance with company policies.
- Monitored sales performance and adjusted strategies to meet business objectives.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Analyzed sales data to identify trends and refine merchandising strategies for improved sales performance.
- Monitored store performance metrics to identify opportunities for improving sales and customer service ratings.
- Coordinated promotional events to drive foot traffic and strengthen brand visibility.
- Provided leadership, insight and mentoring to newly hired employees on store procedures, product knowledge, and customer engagement techniques.
- Managed team performance, ensuring compliance with Lindt's quality standards and procedures.
- Delegated work to staff, setting priorities and goals.
- Coordinated staff scheduling to meet peak customer demand efficiently.
- Executed daily cleaning routines to ensure hygiene standards, contributing to positive customer experience.
- Ensured compliance with safety and health regulations throughout the store.
- Executed FIFO procedures for food products to optimize inventory turnover effectively.
- Oversaw stocktake processes to improve reporting accuracy and operational efficiency.
- Collaborated with marketing teams to execute successful promotional campaigns and events.
- Implemented visual merchandising strategies to elevate product displays and attract customer attention.
- Organized merchandise displays according to seasonal promotions or special events.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Assisted customers in selecting premium chocolates and gifts.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Retail Assistant Store Manager
Lindt DFO Brisbane
06.2022 - 09.2023
- Promoted to Assistant Store Manager of Brisbane store within nine months of employment.
- Led Brisbane store operations during Store Manager's absence, contributing to Store of the Year recognition for 2023.
- Oversaw both Brisbane and Canberra stores for three weeks, ensuring seamless operations.
- Provided premium customer service to enhance brand reputation and retention.
- Trained team members on beverage preparation, ensuring adherence to customer preferences.
- Managed inventory levels to guarantee product availability while complying with quality benchmarks.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
- Operated cash registers efficiently during peak hours of business.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Analyzed sales data to identify trends, informing adjustments to sales strategies and improving store performance.
- Managed daily store operations and ensured high standards of customer service.
- Created visually appealing product displays to enhance shopping experience.
Retail assistant and team supervisor
Lindt DFO Brisbane
09.2021 - 06.2022
- Enhanced customer satisfaction through outstanding service and support.
- Supervised staff to maintain adherence to Lindt standards and procedures.
- Maintained store cleanliness and organization throughout the day to enhance customer experience.
- Opened store and prepared drink and customer service areas for daily operations.
- Ensured shelves were stocked with products to meet company quality standards.
- Monitored staff adherence to food and safety standards to ensure compliance and maintain a safe environment.
- Counted daily takings, reconciled tills from employees, and updated daily records to ensure accurate financial tracking.
- Maintained accurate daily logs of temperatures and implemented COVID-19 protocols.
- Closing and cleaning of store after doors are closed for the day.
Owner/Manager
McPherson Family Bakery Pty Ltd
01.2018 - 01.2021
- Developed and executed marketing strategies that increased visibility and sales of bakery products within the community.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial operations to ensure profitability aligned with business goals.
- Directed day-to-day operations, managing budgets and developing strategic action plans.
- Negotiated vendor contracts to secure optimal pricing on products, enhancing overall profit margins.
- Oversaw inventory management, including ordering supplies and tracking stock levels.
- Maintained fast, accurate service while ensuring consistent product quality aligned with company standards.
- Created a welcoming environment for customers, enhancing their overall experience.
- Trained staff on health and safety measures while ensuring cleanliness of food prep areas and equipment.
- Ensured compliance with health and safety regulations in food preparation areas.
- Ensured compliance with food safety standards and regulations throughout production.
- Created new recipes and refined existing products to elevate customer offerings.
- Collaborated with customers to design cakes based on their ideas, adhering to strict delivery schedules.
- Managed cash handling processes, including POS systems, till totals, and EFTPOS operations.
- Oversaw store opening procedures, including food service area preparation and product readiness.
- Performed daily closing tasks, tracking food wastage and preparing nightly production requirements.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial reports to maintain budgetary controls and operational efficiency.
- Built strong relationships with local suppliers for high-quality ingredients and services.
- Reviewed financial reports to maintain budgetary controls and operational efficiency.
Independent sales consultant
Jamberry Nails
12.2015 - 01.2017
- Facilitated sales processes, leading to measurable revenue growth.
- Engaged with customers through regular updates and targeted posts, strengthening relationships.
- Managed social media platforms, increasing audience engagement and enhancing brand visibility.
- Organized events to foster community engagement and brand loyalty.
- Executed data entry tasks with precision and efficiency.
Teachers Aid
St Teresa's Catholic School
01.2012 - 01.2016
- Led small group activities to promote student participation and learning.
- Supervised students, assisting with tasks and schoolwork to improve understanding and engagement.
- Assisted in teacher activities to support student learning.
- Developed and secured resources that enhanced classroom activities.
- Set up and operated classroom equipment to facilitate daily learning activities.
- Preparation of the classroom for day-to-day tasks.
- Complete administrative tasks.
Education
Completed year 11 -
Kirwan State High School
TownsvilleFood Safety Supervisor -
Australian Institute of Food Safety
Brisbane, QLDFood Handling -
Australian Institue of Food Safety
Brisbane, QLDFirst Aide -
Red Cross
Brisbane, QLDCPR -
Red Cross
Gold Coast, QLDCovid Safe Dine In Course -
Certificate Nail Technician -
Open College
Townsville, QLDCertificate III in Education Support -
Open College
Ravenshoe, QLDSkills
- Retail operations
- Sales strategy
- Sales forecasting
- Inventory management
- Point of sale proficiency
- Visual merchandising
- Customer service excellence
- Team leadership
- Deadline management
- KPI achievement
- Process improvement
- Upselling techniques
- Cash management
- Expense tracking
- Safety compliance
- Compliance management
- Promotional planning
- Decision-making skills
- Multitasking abilities
- Task delegation
- Dependability and reliability
- Team collaboration
- Problem solving
- Fast-paced work adaptability
- Microsoft Office proficiency
- Detail-oriented
- Recruitment strategies
References
- Jenny MacDonald, Lindt DFO Brisbane, Store Manager, 0481245848
- Anna Maria Davidson, McPherson Family Bakery Pty Ltd, Employee, 0408909644
- Chris Pease, Allied Mills Rep, 0409601849
Volunteer Experience
- 01/01/16, 10/01/16, Evelyn/Ravenshoe Netball Association, Secretary, Recorded, transcribed, and distributed minutes of meetings., Ensured all files were updated, maintained, and organized efficiently., Organized volunteers with other clubs for game days.
- 01/01/16, 12/01/16, St. Teresa's Catholic School, Secretary, Recorded, transcribed, and distributed minutes of meetings., Ensured all files are updated, maintained, and organized efficiently., Organized volunteers for school fete., Organized fundraising events to fund equipment for students.
- 01/01/13, 10/01/15, Ravenshoe and District Junior Rugby League Club, Canteen volunteer, secretary, coach, head coach under 10's, Taking teams to football carnivals outside standard season games., Recorded, transcribed, and distributed minutes of meetings., Ensured all files are updated, maintained, and organized efficiently., Organizing volunteers with other clubs for game days., Customer service, serving, food preparation, cooking with a deep fryer, food warmer rotation., Getting out players' food on time after games, stock rotation, money handling, canteen clean, and lock-up procedure.
Timeline
Retail Store Manager
Lindt Gold Coast Harbourtown
09.2023 - Current
Retail Assistant Store Manager
Lindt DFO Brisbane
06.2022 - 09.2023
Retail assistant and team supervisor
Lindt DFO Brisbane
09.2021 - 06.2022
Owner/Manager
McPherson Family Bakery Pty Ltd
01.2018 - 01.2021
Independent sales consultant
Jamberry Nails
12.2015 - 01.2017
Teachers Aid
St Teresa's Catholic School
01.2012 - 01.2016
Completed year 11 -
Kirwan State High School
Food Safety Supervisor -
Australian Institute of Food Safety
Food Handling -
Australian Institue of Food Safety
First Aide -
Red Cross
CPR -
Red Cross
Covid Safe Dine In Course -
Certificate Nail Technician -
Open College
Certificate III in Education Support -
Open College