Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Kayd Gadelhak

Melbourne,VIC

Summary

Experienced, outgoing Shift Manager with expertise in Retail and Hospitality, Skilled in customer service, product handling, equipment maintenance, and store cleanliness. Proven track record of maintaining presentable stock rooms and adhering to safety procedures. Certified in First Aid and Fire Aid training. Committed to creating a positive environment for colleagues, customers, and the community while upholding company values and ensuring customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonalds
Melbourne, VIC
08.2020 - 09.2023
  • Demonstrated ability to manage work efficiently during different times, including mornings, nights, and overnights.
  • Ensured an inclusive experience across staff, customers, and partners.
  • Promoted a positive environment for both new and experienced colleagues
  • Delivered training to new crew members, focusing on customer service and cash handling techniques
  • Cultivated effective communication skills across diverse backgrounds and ethnicities
  • Adapted interaction styles to meet the needs of individuals with various ages, disabilities, or special needs.
  • Took initiative as a leader to perform minor equipment repairs allowing jobs to stay on schedule, and notified the maintenance department of major machinery failures.
  • Maintained and displayed the importance behind safety protocols and PPE requirements to ensure the workplace is working in a safe environment
  • Ensured fair outcomes benefiting both business and customers in dispute resolution, while ensuring the customers' needs come first.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Identified needs of customers promptly and efficiently.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Observed and monitored utilization of equipment.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Education

Some College (No Degree) -

Lalor Secondary College
Melbourne, VIC

Skills

  • Team Leadership
  • Workplace Safety
  • Training and Mentoring
  • Accurate Money Handling
  • Strategic Decision Making
  • Effective Networking Skills
  • Energetic, Enthusiastic and Motivated
  • Open to learning opportunities
  • Safety Compliance
  • Equipment Troubleshooting
  • Flexible Work Schedule
  • Documentation and Reporting
  • Handling Customer Complaints
  • Effective Sales Strategies (Upselling, Promoting Discounts, Seasonal Deals, etc)

Certification

  • SIR30216 Certificate III in Retail
  • First Aid Training -

- HLTAIDOOS Provide cardiopulmonary resuscitation

- HLTAIDO10 Provide basic emergency life support

- HLTAID011 Provide

  • First Fire Attack Training

Accomplishments

  • 2022 (April) - McDonald's Thomastown II - Crew of The Month
  • 2022 - McDonald's Thomastown II - Crew Member Of The Year

References

References available upon request.

Timeline

Shift Manager

McDonalds
08.2020 - 09.2023

Some College (No Degree) -

Lalor Secondary College

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Kayd Gadelhak