Summary
Overview
Work History
Education
Skills
Overview
Licenses And Training
References/ Personal referees
Timeline
Generic

D'LANEY JORDAN

Stockton,NSW

Summary

My name is D'laney I am a 27 year old mother to one beautiful 5 year old son. I am currently working casually at a Bakery/Cafe easing myself back into the work force after having the pleasure of being a stay at home mum for the first 3 1/2 years of my sons life.

Prior to having my son, I worked full time as a certificate 111 childcare educator in which I worked qualified for 5 years. Along side my experience in childcare, I have had numerous years experience working in hospitality and customer service, as a supervisor for both Gloria Jeans and Zambrero. I have gained so much knowledge and experience from my different careers paths, along side being a mother. I am extremely excited and eager to find a new passion and find something that I enjoy doing and can see myself doing long term, I have a passion for helping people or just wanting to making a difference no matter how big or small In someone’s life.

I take pride in my professional attitude, ability and presentation, I’m proud of and my happy and outgoing personality, I am of quick to learn and take pride in being a reliable and honest employee. My skill set is extremely versatile and I adapt well to any position and challenge. I possess excellent written, verbal communication and customer service skills. I am a team player, but work well independently. I'm always looking to improve my skills and incorporate my skill sets into a variety of areas within my work and home life. I am seeking part time leading into hopefully full time for the right fit.

Overview

10
10
years of professional experience

Work History

Fast Food Attendant

Bakers Cottage
10.2023 - Current
  • Assisted in maintaining a clean and organized work environment for optimal productivity and safety.
  • Conducted regular equipment maintenance checks, identifying potential issues before they escalated into costly repairs or replacements.
  • Coordinated with co-workers during peak hours to maximize teamwork effectiveness, leading to reduced order preparation times.
  • Provided valuable input for improving employee training materials based on personal experience as a fast-food attendant.
  • Trained new employees on proper food handling techniques and company policies, promoting a positive work culture.
  • Demonstrated excellent multitasking abilities by efficiently handling multiple orders simultaneously, leading to increased productivity and customer satisfaction.
  • Contributed to increased sales by upselling menu items and suggesting add-ons to customers'' orders.
  • Resolved customer complaints professionally, addressing issues promptly to ensure repeat business.
  • Collaborated with team members to streamline order processing and reduce wait times for customers.
  • Adhered to strict food safety guidelines, reducing the risk of cross-contamination and ensuring customer wellbeing.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Certificate 111 Childcare Educator

Outlook Early Learning Centre, Fletcher
04.2019 - 10.2019
  • Assist in planning and implementing developmental programme based on observation of individual children
  • Observe and record children's growth, behaviour and milestone development, in line with the EYLF (Early Years Learning
  • Framework) and NQS (National Quality Standard) and discuss with parents
  • Help children with daily routines such as toileting, changing nappies, dressing, eating and sleeping
  • Guide children's behaviour and social development
  • Serving light snacks and meals
  • Setting up and preparing play stations and learning activities
  • Maintain a safe, clean, happy and visually stimulating environment for the children
  • Perform basic first aid as required.

Certificate 111 Childcare Educator

St Nicholas
01.2018 - 07.2018
  • Certificate 111 educator
  • Key Responsibilities: Plan and implement developmental programme based on observation of individual children
  • Observe and record children's growth, behaviour and milestone development, in line with the EYLF (Early Years Learning
  • Framework) and NQS (National Quality Standard) and discuss with parents
  • Supervise children's play, ensuring their physical safety at all times
  • Write daily observation memos for the room, and display for parents, including updating children’s individual portfolio, and prepare a photographic slide show for parents reflecting the
  • NQS and EYLF
  • Help children with daily routines such as toileting, changing nappies, dressing, eating and sleeping
  • Guide children's behaviour and social development
  • Serving light snacks and meals
  • Preparing bottles and feeding babies
  • Soothing babies and children ensuring they feel safe and happy within the centre environment
  • Setting up and preparing play stations and learning activities
  • Maintain a safe, clean, happy and visually stimulating environment for the children
  • Perform basic first aid as required
  • Open and close procedures of the centre
  • Second In charge of running the room Supervise and train new staff members as required
  • Page
  • Front of house service
  • Food safe and healthy
  • General and deep cleaning
  • Providing service
  • Pack down
  • Cash handling
  • Open and Close of registers
  • Basic computer skills
  • Responsible service of Alcohol

Traineeship

Elder Street Early Childhood
01.2017 - 01.2018
  • Certificate 111 in Early Childhood
  • Education and Care
  • Key Responsibilities: Plan and implement developmental programme based on observation of individual children
  • Observe and record children's growth, behaviour and milestone development, in line with the EYLF (Early Years Learning
  • Framework) and NQS (National Quality Standard) and discuss with parents
  • Supervise children's play, ensuring their physical safety at all times
  • Write daily observation memos for the room, and display for parents, including updating children’s individual portfolio, and prepare a photographic slide show for parents reflecting the
  • NQS and EYLF
  • Help children with daily routines such as toileting, changing nappies, dressing, eating and sleeping
  • Guide children's behaviour and social development
  • Serving light snacks and meals
  • Preparing bottles and feeding babies
  • Soothing babies and children ensuring they feel safe and happy within the centre environment
  • Setting up and preparing play stations and learning activities
  • Maintain a safe, clean, happy and visually stimulating environment for the children
  • Complete and pass assignments Attend Tafe and courses Time management skills
  • Page of4 6

Shift supervisor

GLORIA JEANS HAMILTON
07.2016 - 01.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Supervisor/Assistant Manager

ZAMBRERO 
, HAMILTON/KOTARA
09.2015 - 07.2016
  • Handling customer concerns/complaints Time management Handling money: counting end of day and preparing float for next day Creating rosters Opening and closing the store Training new staff Completing and checking timesheets Ordering stock, receiving stock, checking invoices and stock counts Preparing food, cooking food and packaging food Delegating and prioritizing jobs Cleaning and restocking fridges Answering phones and serving customers Preparing beverages and serving Handling customer concerns/complaints Handling money Time management Creating rosters Opening and closing the store Training new staff Completing and checking timesheets Ordering stock, receiving stock, checking invoices and stock counts Preparing food, cooking food and packaging food Delegating and prioritizing jobs Cleaning and restocking fridges Answering phones and serving customers

Education

Completion of Certificate III in Early Childhood Education and Care -

01.2018

The Educators Toolkit for Behaviour & Educator Wellbeing -

01.2018

Working with Children's Check -

01.2017

First Aid Training -

01.2017

Provide Responsible Service of Alcohol -

06.2016

Skills

  • Communication skills
  • Interpersonal skills
  • Reliable worker
  • Ability to acquire knowledge
  • Planning skills
  • Organisation skills
  • Time management skills
  • Ability to follow directions
  • High quality work
  • Independent work
  • Teamwork
  • Initiative
  • Ability to interact with children
  • Leadership skills

Overview

27, son age 5, seeking part-time/ full time employment.

Licenses And Training

NSW Drivers Licence Class 'C', 21439178, 07/21/26, own reliable vehicle

References/ Personal referees

Personal referees

1. Belinda Rickford: +61 421 725 532

2. Summa Gleason: +61 406 553 708

Work References

1. Bakers cottage manager:

Tamika: +61 411 264 404

2. Bakers cottage manager:

Casey: +61 403 038 445

Timeline

Fast Food Attendant

Bakers Cottage
10.2023 - Current

Certificate 111 Childcare Educator

Outlook Early Learning Centre, Fletcher
04.2019 - 10.2019

Certificate 111 Childcare Educator

St Nicholas
01.2018 - 07.2018

Traineeship

Elder Street Early Childhood
01.2017 - 01.2018

Shift supervisor

GLORIA JEANS HAMILTON
07.2016 - 01.2017

Supervisor/Assistant Manager

ZAMBRERO 
, HAMILTON/KOTARA
09.2015 - 07.2016

Completion of Certificate III in Early Childhood Education and Care -

The Educators Toolkit for Behaviour & Educator Wellbeing -

Working with Children's Check -

First Aid Training -

Provide Responsible Service of Alcohol -

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D'LANEY JORDAN