Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaye Ball

Grafton,NSW

Summary

Proven leader with extensive experience in team supervision and people management, notably at Clarence Village - Dougherty Villa. Excelled in fostering teamwork and collaboration, achieving significant performance improvements. Skilled in conflict resolution and mentoring, I empower teams to exceed goals through strategic planning and quality improvement.

Overview

32
32
years of professional experience

Work History

AIN Team Leader

Clarence Village - Dougherty Villa
06.2017 - 09.2024

Caring for the Elderly.

Managing a team.

Creating duty lists.

Sales Assistant

Mellick Centre
03.2004 - 05.2015
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

    • Team Leader

    Spanbilt - Versatile Buildings
    03.1993 - 01.2004
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

    • Education

    Grade 10 -

    Grafton High School
    Grafton, NSW

    Certificate III And Certificate IV - Aged Care

    CHS Learning
    South Grafton, NSW
    09.2017

    Secretarial Certificate - Secretarial Studies And Office Administration

    Grafton Technical College
    Grafton, NSW
    11.1977

    Skills

    • Teamwork and Collaboration
    • Problem-Solving
    • Attention to Detail
    • Team motivation
    • Team Supervision
    • People Management
    • Staff Training
    • Work Planning and Prioritization
    • Coaching and Mentoring
    • Documentation And Reporting
    • Performance Improvement
    • Complex Problem-Solving
    • Work Planning
    • Goal Setting
    • Overseeing Daily Activities
    • Quality Improvement
    • Conflict Resolution
    • Mentoring
    • Leading Team Meetings
    • Safety

    Timeline

    AIN Team Leader

    Clarence Village - Dougherty Villa
    06.2017 - 09.2024

    Sales Assistant

    Mellick Centre
    03.2004 - 05.2015

    Team Leader

    Spanbilt - Versatile Buildings
    03.1993 - 01.2004

    Grade 10 -

    Grafton High School

    Certificate III And Certificate IV - Aged Care

    CHS Learning

    Secretarial Certificate - Secretarial Studies And Office Administration

    Grafton Technical College

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