Kaye Jory

Key Responsibilities

• Support and develop staff understanding of change, translate this to their day-to-day responsibilities and roles.
• Provide specialist advice and education to staff and stakeholders on change management/methodology processes, procedures and best practice.
• Develop project understanding of impacts of change that affects key stakeholders and change recipients in order to fully realise the benefits of change decisions.
• Ensure success of change management approaches by assessing change readiness, identifying stakeholder issues, undertaking research and analysis, and providing recommendations, solutions and advice.
• Contribute to the uplift of people-centred change capability.
• Build and maintain effective relationships with stakeholders and the Executive Committee.
• Contribute to innovation, changes in workplace practices and business improvement.
• Collaborate, negotiate with and influence staff and stakeholders to achieve optimal outcomes.

Key Responsibilities

• Provide customer-centric service delivery.
• Promote digital services at every opportunity.
• Ensure staff have the capabilities and support they require.
• Responsible for effectively managing programs and change in various portfolios.
• Being responsive in a constantly changing environment.
• Collect and analyse data to inform quality and performance outcomes for Service Centres.
• Monitor portfolio mailboxes and dissemination of program information.
• Attend weekly stakeholder meetings, ensure minutes are concise and shared with relevant parties.
• Develop service delivery training strategies and rollout to ensure a smooth transition and improve quality and performance in the agency.

Key Responsibilities

• Manage service centre staff, responsible for security of staff and cash management.
• Strong negotiation and people management skills focusing on creating a positive work environment, fostering teamwork and collaboration.
• Confidently prioritising workloads, thinking laterally and utilising resources to achieve positive outcomes.
• Self-motivated with excellent organisation and time management skills.
• Ability to build effective and sustained relationships with staff.
• Engaging with staff through coaching and mentoring to ensure they are aware of the strategic approach to the agency and their business area.
• Demonstrate personal resilience and emotional intelligence.
• Contributing to innovation, business improvements and changes to workplace practices.