Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaye Pervan

Kaye Pervan

Brisbane,QLD

Summary

Results-driven Insurance Claims Consultant with extensive experience in managing complex claims and delivering exceptional customer service. Proven ability to exceed performance targets through effective communication and teamwork. Skilled in conflict resolution and negotiation, enhancing client satisfaction in fast-paced environments. Committed to achieving organizational goals while maintaining high standards of service.

Overview

17
17
years of professional experience

Work History

Motor Repair Consultant

Hollard Insurance
05.2024 - Current
  • Handled inbound and outbound calls regarding motor claims in repair department.
  • Focused on delivering exceptional customer service through accountability and respect.
  • Advanced claims by establishing liability, lodging complaints, organizing tows, and processing invoices.
  • Identified trends to propose process improvements for enhanced customer experiences.
  • Managed claims with empathy to ensure vulnerable customers received compassionate support.
  • Managing every claim with HEART

Insurance Claims Consultant

Zurich Insurance Group
11.2022 - 02.2024
  • Fast paced role, reviewing travel insurance claims.
  • Demonstrated reliance during busy periods
  • Consistently reaching targets
  • Remaining positive and delivering quality customer service

Disability Support Worker

CPL
09.2021 - 10.2022
  • High care disability in a home environment
  • Assisting with Independent living and Community Access
  • Promoting an environment that allows clients to engage and assist with their own independence.
  • Making our clients day, each and every day, by being positive and fun and focusing on the clients' individual needs, wants and activities they are interested in.
  • Motivate clients to reach their personal goals.

Home and Contents Claims Consultant

Auto & General Insurance
10.2008 - 06.2021
  • Home Claims; dealing with Insurance claims end to end
  • Created with SEEK Profile Determination of claim acceptance. High value complex claims/portfolio management.
  • Working in fast paced environment
  • Working to KPI's
  • Continuous training, to maintain knowledge
  • Exceptional Customer Service
  • Customer Insight/complaints - dealing with customer feedback, positive/negative and reaching a suitable resolution.
  • Customer service - Service and sales

Education

Certificate III - Financial Services

Hotline Training
A&G
01.2008

Certificate - Child Psychology

Harcourt Learning Direct
Harcourt learning Australia
01.2001

Cert 3 - Aged Care & Disability Support

Sage/Hill Court Vocational Training Centre
Sage Education Australia

Skills

  • Conflict Resolution
  • Team Player
  • Experience with High Level Disability
  • Insurance Industry
  • Claims Acceptance
  • Negotiation
  • Working to Targets and KPI system
  • Proven Communication Skills
  • Case Management
  • Self-Motivation
  • Claims Settlement
  • Time Management
  • Prioritization
  • Resilience
  • Positive Attitude
  • Customer Service
  • Claims management
  • Insurance assessment
  • Customer service
  • Policy writing
  • Data analysis
  • Effective communication
  • Problem solving
  • Time management
  • Detail orientation
  • Conflict resolution
  • Team collaboration
  • Relationship building
  • Results driven

Languages

English

Timeline

Motor Repair Consultant

Hollard Insurance
05.2024 - Current

Insurance Claims Consultant

Zurich Insurance Group
11.2022 - 02.2024

Disability Support Worker

CPL
09.2021 - 10.2022

Home and Contents Claims Consultant

Auto & General Insurance
10.2008 - 06.2021

Certificate III - Financial Services

Hotline Training

Certificate - Child Psychology

Harcourt Learning Direct

Cert 3 - Aged Care & Disability Support

Sage/Hill Court Vocational Training Centre

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Kaye Pervan