Kaye Wood
Baldivis,WA
Summary
Dynamic senior retail executive with a proven track record in steering large, multi-site operations for prominent national retail brands. Expertise in driving consistent year-on-year revenue growth, transforming store cultures, and cultivating high-performing leadership teams across diverse geographical portfolios. Demonstrated proficiency in commercial strategy, people leadership, safety governance, and operational excellence, complemented by a collaborative leadership style that fosters strong stakeholder engagement. Recognized for consistently exceeding key business KPIs and enhancing store environments to empower teams in delivering exceptional customer service that surpasses client expectations.
Overview
21
21
years of professional experience
Work History
Store Manager/Cluster Store Manager
Rebel Sport
12.2023 - Current
- Led team in achieving sales targets through effective merchandising strategies.
- Streamlined inventory management processes to reduce stock discrepancies.
- Trained and mentored staff on customer service excellence and operational standards.
- Implemented loss prevention initiatives, enhancing store security measures.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Coordinated promotional events, increasing foot traffic and customer engagement.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Fostered a positive team environment, enhancing employee morale and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
WA Regional Manager
Smiggle (The Just Group)
09.2020 - 12.2023
- Portfolio of all 14 WA Stores.
- Oversee all daily operations of all 14 store locations and 80 team members.
- Directed Strategic and Brand operations to company expectations.
- Driving Commercial Accumen in stores.
- Training and Development.
- Responsible for all store management recruitment.
- Facilitate Training and Inductions.
- Provide Leadership and motivate store teams.
- Led regional teams to achieve sales targets through strategic planning and operational excellence.
- Developed and implemented training programs to enhance staff performance and customer engagement.
- Analyzed market trends to inform inventory management and product assortment strategies.
- Collaborated with cross-functional teams to optimize store operations and improve customer satisfaction.
- Conducted performance reviews and provided constructive feedback to drive employee development initiatives.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
Store Manager
Coles Supermarkets
07.2018 - 08.2020
- Responsible for 60+ team members.
- Coach and empower employees by creating and sharing motivational vision plans.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Deliver excellent customer service by greeting and assisting each customer.
- Share product knowledge with customers and make personal recommendations, which boosts upselling and cross-selling.
- Hire and train employees.
- Improved efficiency through supervising daily team assignments and tasks.
- Reduce Out of Code and Waste Costs in-store.
- Control store expenses.
- Raised property accuracy and accountability by creating new automated tracking method
Area Manager
The Reject Shop
07.2016 - 06.2018
- Oversaw all daily operations of 11 store locations and 215 team members.
- Directed strategic and brand appropriate marketing initiatives to improve presentation and maximize sales.
- Training and Developing Core Management.
- Driving Commercial Accumen in stores.
- Responsible for Company Employment (New Management).
- Opened a new store location and assisted in recruiting and training new staff.
- Reorganized the sales floor to meet company demands.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Worked closely with the district manager to formulate and build the store brand.
- Led operational strategies to enhance store performance and customer satisfaction.
- Managed multi-site retail operations, ensuring compliance with company policies and standards.
- Implemented merchandising initiatives to elevate product visibility and boost sales outcomes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
Store Manager/ClusterManager
Officeworks, Jandakot
06.2012 - 06.2016
- Responsible for 50+ team members
- Training and Developing Core Management
- Driving Commercial Accumen in stores
- Responsible for Company Employment (New Management)
- Opened a new store location and assisted in recruiting and training new staff.
- Reorganized the sales floor to meet company demands.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Worked closely with the State Manager to formulate and build the store brand.
- Facilitated Trainings and Inductions AIFR Safety Score.
- Green risk Audits 3 years running.
- Stock Processing.
- Extensive Customer Service Program.
- Led team in achieving high customer satisfaction through effective service training and operational strategies.
- Developed and implemented inventory management processes to enhance stock accuracy and reduce discrepancies.
- Mentored and trained new staff, fostering a collaborative environment that improved team performance and retention.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
The Reject Shop
02.2008 - 06.2012
- Responsible for 30+ staff.
- Responsible for general day to day running of store.
- Merchandising.
- Stock Processing.
- Responsible for sales and wages.
- Stocktake.
- Team Development and Training.
- Rostering.
- Assist Area Manager with other stores and relief work.
- Management Development Program
- Managed inventory levels, optimizing stock availability and reducing waste.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented promotional strategies to drive sales growth.
- Analyzed sales data to identify trends and inform strategic decisions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Shiels Jewellers
02.2007 - 02.2008
- Store Management.
- Responsible for 10 staff.
- Stock Processing.
- Sales and Wages.
- Training and Development.
- Customer Service.
- Stocktake.
- Merchandising.
Store Manager
Red Dot Stores
02.2005 - 02.2007
- Store Management.
- Delivered excellent customer service by greeting and assisting each customer.
- Re organized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.
- Trained all new managers on store procedures and policies.
- Recruited, hired, developed and retained retail talent for the company.
Education
Advanced Diploma - Advanced Diploma Retail Management
BEV Consulting
Melbourne09-2014
Skills
- Looking for talent in existing teams and promoting from within
- Driving store teams to value their employees and seek excellence within them
- Developing Culture in stores
- Empowering teams to be accountable
- Exceptional Customer Service, ensuring the customer is always attended to in a professional manner
- Problem-solving
- Customer service
- Training and mentoring
- Team leadership and coaching
- Operations management
- Relationship building and management
- Strategic thinker
- Operational efficiency
Accomplishments
- Advanced Diploma in Retail Management.
- Million Dollar EBIT Club - Officeworks.
- Maintaining Number 1 Store in WA for 3 tears running - The Reject Shop.
References
Cathy Ellis - Regional Manager Rebel Sport (Current Manager)
Formerly Officeworks Area Manager - 0411839330
Daniel Bollinger - David Jones Manager
Former The Reject Shop Regional Manager - 0458456823
Timeline
Store Manager/Cluster Store Manager
Rebel Sport
12.2023 - Current
WA Regional Manager
Smiggle (The Just Group)
09.2020 - 12.2023
Store Manager
Coles Supermarkets
07.2018 - 08.2020
Area Manager
The Reject Shop
07.2016 - 06.2018
Store Manager/ClusterManager
Officeworks, Jandakot
06.2012 - 06.2016
Store Manager
The Reject Shop
02.2008 - 06.2012
Store Manager
Shiels Jewellers
02.2007 - 02.2008
Store Manager
Red Dot Stores
02.2005 - 02.2007
Advanced Diploma - Advanced Diploma Retail Management
BEV Consulting