Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Kayelene Heard

Leitchville,VIC

Summary

I am a friendly, honest & reliable person who has been an asset in all my past workplaces. I work well with others as well as independantly, am capable of troubleshooting issues as they arise & have a lot of initiative in order to be most productive & avoid foreseeable complications or issues in the workplace. I learn & follow instruction quickly & proficiently, have a strong work ethic & am able to swiftly adapt to any workplace changes. I enjoy customer service & have always maintained strong & friendly relationships with all my customers, ensuring any interactions leave my clients genuinely satisfied with their experiences with both myself & the business I am employed by & representing.

Overview

11
11
years of professional experience

Work History

Console Operator

Tasco Petroleum
11.2023 - 05.2024
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Observed and reported suspicious activities and persons.
  • Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
  • Collaborated with team members to develop strategies for improving overall console performance and functionality.
  • Exceeded performance metrics consistently, demonstrating dedication to excellence in all aspects of the role as a Console Operator.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Optimized resource utilization by effectively managing equipment usage during peak hours and periods of high demand.
  • Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
  • Prioritized system maintenance tasks based on urgency levels to ensure minimal disruption to overall workflow while addressing potential threats proactively.
  • Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
  • Improved communication between departments by providing timely updates on console status and potential issues.
  • Streamlined work processes with the implementation of effective console operation protocols and procedures.
  • Issued security badges and visitor passes to all guests.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Processed requests for service from internal and external customers.
  • Supported time-sensitive project input milestones by keeping team on-task.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Analyzed user requirements and developed solutions to meet needs.
  • Provided basic end-user troubleshooting and desktop support.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Implemented and maintained software solutions according to customer requirements.

House Keeper

Mercure Port of Echuca
09.2016 - 10.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.

Take-Out Server

T & T Take Away
09.2013 - 09.2016
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
  • Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
  • Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
  • Maintained a clean and organized work area, ensuring efficient service throughout the shift.
  • Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
  • Upheld food safety standards by properly packaging items to maintain quality during transportation.
  • Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
  • Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
  • Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
  • Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
  • Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
  • Conducted regular inventory checks, minimizing shortages and optimizing stock levels for peak hours.
  • Increased repeat business through friendly interactions and prompt attention to special requests.
  • Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
  • Assisted in menu development by providing feedback on popular dishes and customer preferences.
  • Expedited order processing for reduced wait times and increased customer satisfaction.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
  • Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Cleaned and organized kitchen, dining and service areas.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Monitored food quality and freshness throughout day.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Portioned and wrapped food to place directly on plates for service to patrons.

Education

Certificate IV - Family And Community Services

Hader Institute of Education
Southbank, VIC

Skills

CCTV camera monitoring

Referees

Debbie Holman

House Keeping Manager

Mercure Port of Echuca

0428765110

info@mpoe.com.au


Lynne Lynch

Assistant House Keeping Manager

Mercure Port of Echuca

0427362499

info@mpoe.com.au


Sharon McGeary

Manager

Tasco Petroleum

0438248116

keranghandymart@tascopetroleum.com.au

Timeline

Console Operator

Tasco Petroleum
11.2023 - 05.2024

House Keeper

Mercure Port of Echuca
09.2016 - 10.2023

Take-Out Server

T & T Take Away
09.2013 - 09.2016

Certificate IV - Family And Community Services

Hader Institute of Education

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Kayelene Heard