Kayelene Heard
Leitchville,VIC
Summary
I am a friendly, honest & reliable person who has been an asset in all my past workplaces. I work well with others as well as independantly, am capable of troubleshooting issues as they arise & have a lot of initiative in order to be most productive & avoid foreseeable complications or issues in the workplace. I learn & follow instruction quickly & proficiently, have a strong work ethic & am able to swiftly adapt to any workplace changes. I enjoy customer service & have always maintained strong & friendly relationships with all my customers, ensuring any interactions leave my clients genuinely satisfied with their experiences with both myself & the business I am employed by & representing.
Overview
11
11
years of professional experience
Work History
Console Operator
Tasco Petroleum
Kerang, VIC
11.2023 - 05.2024
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Exceeded performance metrics consistently, demonstrating dedication to excellence in all aspects of the role as a Console Operator.
- Wrote detailed narrative reports and maintained daily activity reports.
- Optimized resource utilization by effectively managing equipment usage during peak hours and periods of high demand.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Prioritized system maintenance tasks based on urgency levels to ensure minimal disruption to overall workflow while addressing potential threats proactively.
- Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Improved communication between departments by providing timely updates on console status and potential issues.
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Issued security badges and visitor passes to all guests.
- Reacted calmly during times of highly stressed or emergency situations.
- Processed requests for service from internal and external customers.
- Supported time-sensitive project input milestones by keeping team on-task.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Analyzed user requirements and developed solutions to meet needs.
- Provided basic end-user troubleshooting and desktop support.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Implemented and maintained software solutions according to customer requirements.
House Keeper
Mercure Port of Echuca
Echuca, VIC
09.2016 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
Take-Out Server
T & T Take Away
Cohuna, VIC
09.2013 - 09.2016
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Conducted regular inventory checks, minimizing shortages and optimizing stock levels for peak hours.
- Increased repeat business through friendly interactions and prompt attention to special requests.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
- Assisted in menu development by providing feedback on popular dishes and customer preferences.
- Expedited order processing for reduced wait times and increased customer satisfaction.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Observed diners to respond to additional requests and determine when meal completed.
- Monitored food quality and freshness throughout day.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Portioned and wrapped food to place directly on plates for service to patrons.
Education
Certificate IV - Family And Community Services
Hader Institute of Education
Southbank, VICSkills
CCTV camera monitoring
Patrolling
Credential checking
Parking lot inspections
Safety and security
Crime prevention training
Troubleshooting
Server support
Resource integrity
Security Monitoring
Error monitoring
Bug reports
Job Control
Backup Procedures
Performance Reports
Sequence of operations management
User Profiles
Referees
Debbie Holman
House Keeping Manager
Mercure Port of Echuca
0428765110
info@mpoe.com.au
Lynne Lynch
Assistant House Keeping Manager
Mercure Port of Echuca
0427362499
info@mpoe.com.au
Sharon McGeary
Manager
Tasco Petroleum
0438248116
keranghandymart@tascopetroleum.com.au
Timeline
Console Operator
Tasco Petroleum
11.2023 - 05.2024
House Keeper
Mercure Port of Echuca
09.2016 - 10.2023
Take-Out Server
T & T Take Away
09.2013 - 09.2016
Certificate IV - Family And Community Services
Hader Institute of Education