Kayhla Middleton
Northern Suburbs,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking permanent long term employment opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Marnong Estate
12.2022 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Production Manager
The Complete Basketcase
06.2018 - 11.2022
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Sourced materials to keep up with production goals and meet customer demands.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Enforced health and safety protocols to promote safe working environment.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Staff Supervision
- Task Delegation
- Health and safety standards
- Conflict Resolution
- Labor cost control
- Team Management
Certification
WAM Training - First Aid
Working with Children WWC
Responsible Service of Alcohol RSA
Food Hygiene and Safety
References
Alejandro Sanchez Sierra - Restaurant Manager
Ph: 0406951911
Grazia Fuggiano - Operations Manager
Ph: 0406894449
Timeline
Restaurant Supervisor
Marnong Estate
12.2022 - Current
Production Manager
The Complete Basketcase
06.2018 - 11.2022
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