Kayla-Ann Collins
Summary
Proven to excel in high-volume environments, I leveraged my expertise in liquor, beer, and wine at The District By Skycity to enhance customer satisfaction. Adept at fostering warm customer relationships, my efficient organization and engaging personality significantly improved guest experiences. Demonstrated ability to train peers and manage financial transactions with utmost accuracy. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Bartender
The Distict By Skycity
Adelaide, SA
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Restaurant Waiter
The Penneshaw Hotel
Penneshaw, SA
12.2020 - 03.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Paralowie School
Paralowie, SA11.2019
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Engaging personality
- Professional Appearance
- Responsible Alcohol Service
- Efficient organization
- Table Bussing
- Food safety practices
- Warm and Friendly
Additional Information
The PenneShaw Hotel
Duty Manager; Marie Lomas
0448330739
The District By Skycity
Duty Manager; Zach Stewart
0435450947
Timeline
Bartender
The Distict By Skycity
05.2022 - Current
Restaurant Waiter
The Penneshaw Hotel
12.2020 - 03.2021
High School Diploma -
Paralowie School