Kayla-Anne Hodge
Narara,NSW
Summary
Energetic, hardworking, and service-oriented individual seeking a position in a challenging environment where I can utilize my customer service skills.
Overview
5
5
years of professional experience
Work History
Customer Service 2ic (second in Charge)
Coles
11.2019 - Current
- Managing of Team and ensuring process is followed.
- Assisting customer enquiries and resolving issues.
- Ensuring department(s) are clean, neat, and orderly.
- Going above and beyond to ensure customer satisfaction.
- Till declarations and clearance.
- Rostering and coordination of teams.
- Closing and arming of store.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Aged care/ disability support worker
Meditech
03.2024 - Current
- Administering medication, Person care,
- Maintaining accurate records and reports
- Monitoring health and well-being
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Skills
- Communication
- Conflict Resolution
- Professionalism
- Organisation
- Efficiency
- Ability to Multi-task
- Enthusiastic
- Hard working
- Leadership skills
- Attention to detail
- Emotional support
- Relationship building
- Time management
- Flexible
- Trustworthy
References
- Bailey Mahaffy-Toohey, Coles Manger, 0413044907, bailey.m@eml.com.au
- Debbie Doyle, Coles Manager, 0402231817
- Joanne Kitchen, Coles manager, 0419 421 537
Timeline
Aged care/ disability support worker
Meditech
03.2024 - Current
Customer Service 2ic (second in Charge)
Coles
11.2019 - Current
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