Kayla-Anne Koplick

• Daily administration within online orders, including phone calls with customers and managing deliveries/booking and handling 1 on 1 with 3rd company deliveries.
• Work in a fast-paced work environment, picking and packing orders.
• Promoted positive customer service by delivering on-time small and large online orders/deliveries.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Provided technical support to customers with issues related to online purchases.

Operated pallet jacks to move inventory within the warehouse.

• Greeted customers and provided menus.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Provided excellent customer service by responding to inquiries quickly and professionally.