Kayla Beach
Gold Coast,QLD
Summary
I am a motivated and friendly 16 year old, Year 11 student with a Certificate III in Health Services Assistance, recently completed through a school-based traineeship at Gold Coast University Hospital. I am experienced in both healthcare and retail, with current employment at Specsavers. I'm knowledgeable in patient care, customer service, and have excellent communication skills, with a strong ability to build rapport and maintain a positive attitude in all situations. I am eager to continue learning and developing within professional environments
Overview
1
1
year of professional experience
Work History
Retail Worker
Specsavers
09.2024 - Current
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Collaborated with team members to restock merchandise and maintain inventory levels.
- Learned store policies and procedures to ensure compliance during daily operations.
- Completed training to improve product knowledge and service skills.
- Demonstrated proficiency in operating the Pre-Test Machines to conduct accurate eye assessments
- Demonstrated strong communication skills when collaborating with fellow employees and customers
- Delivered exceptional customer service with a friendly demeanor.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Certificate III Health Services Assistance
OSMAC / GCUH
09.2024 - 09.2025
- Worked in the Nuclear Medicine Department
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with Nuclear Medicine day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Provided exceptional patient care, addressing concerns and alleviating anxiety before and after procedure.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated the ability to remove IV Cannulas.
- Developed strong communication skills.
Education
Year 11
Saint Stephen's College
11-2026
Skills
- Customer service
- Patience and empathy
- Reliability and punctuality
- Time management
- Patient Care
- Goal driven
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Retail Worker
Specsavers
09.2024 - Current
Certificate III Health Services Assistance
OSMAC / GCUH
09.2024 - 09.2025
Year 11
Saint Stephen's College