Kayla Bellanca
Perth,WA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied up on to help your company achieve its goals. Adaptable professional with many years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
MountainView Accommodations
07.2022 - 07.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Supervised that all areas were up to standard with safety and cleanliness.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Monitored hotel's budget and financial records.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Stored guest valuables in safe and individual boxes for security.
- Monitored staff performance and provided feedback and guidance.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Prepared reports on guest satisfaction levels and other metrics.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Gym Assistant
Altitude Fitness
07.2022 - 07.2023
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrolments.
- Sorted, received, and distributed mail correspondence between members and staff.
- Welcomed customers with friendly greeting, answered general questions and responded to all incoming emails in a timely manner.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Paralegal
Carlo Primerano & Associates
01.2019 - 02.2021
- Gathered and analyzed research data and presented reports of significant findings
- Filed pleadings with court clerk using established processes
- Investigated facts with thorough research of public records and internet sources
- Prepared legal briefs and statements in support of case preparation
- Directed law office operations to maintain seamless attorney schedules
- Supported attorneys in client meetings with administrative assistance and documentation
- Organized evidence to prepare for trial
- Drafted and proofed legal correspondence to verify details and reduce errors
- Developed and maintained electronic filing systems and naming conventions
- Met with clients to conduct interviews and gain case information
- Answered incoming inquiries or distributed to attorneys
- Conducted title searches and related research in support of real estate closing processes
- Assisted with new hire orientation and employee training
Lead Customer Service Advisor
Credit Group Australia
03.2017 - 01.2019
- Evaluated data pertaining to costs to plan budgets
- Prepared operational and risk reports for management analysis
- Planned, directed, or coordinated activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
- Recruited staff members and oversaw training programs
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Reviewed collection reports determining status of collections and amount of outstanding balances
- Prepared financial and regulatory reports required by laws, regulations and boards of directors
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
- Directed insurance negotiations, selected insurance brokers or carriers, and placed insurance
- Found and attracted new business
- Approved, rejected and coordinated approval and rejection of lines of credit and commercial, real estate and personal loans
- Examined, evaluated and process loan applications
- Evaluated financial reporting systems, accounting and collection procedures, and investment activities and made recommendations for changes to procedures, operating systems, budgets and other financial control functions.
Education
Bachelor of Law - Studies in Law
Charles Darwin University
Perth, WADiploma - Legal Services
North Metropolitan Tafe
Perth, WA06.2018
Certificate IV - Legal Services
North Metropolitan Tafe
Perth, WA06.2017
Skills
- Experience in Commercial, Criminal, Family and Conveyancing Law
- Mastered Organisation for Court Evidence
- Proactive and Focused
- Business Administration
- Employee Training Oversight
- Prioritizing and Planning
- Sales Support
- Gym Equipment Knowledge
- Training and Development
- Good Telephone Etiquette
- Case File Preparation
- Strong Legal Research Skills
- Client Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of staff members.
- Achieved procedures for workplace through effectively mastering online court/financial portals.
- Resolved product issue through consumer testing.
- Leader for staff meetings and implemented new procedures.
Timeline
Hotel Front Desk Clerk
MountainView Accommodations
07.2022 - 07.2023
Gym Assistant
Altitude Fitness
07.2022 - 07.2023
Paralegal
Carlo Primerano & Associates
01.2019 - 02.2021
Lead Customer Service Advisor
Credit Group Australia
03.2017 - 01.2019
Bachelor of Law - Studies in Law
Charles Darwin University
Diploma - Legal Services
North Metropolitan Tafe
Certificate IV - Legal Services
North Metropolitan Tafe
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