Kayla Bergener
Hillside
Summary
I am an outgoing 25-year-old professional with a strong passion for health, fitness, and customer service. With over five years of experience in the Customer Service Industry as an Assistant Manager, as well as 3.5 years of experience in the Construction Industry as a Team Leader Traffic Controller, I have developed excellent leadership, communication, and organisational skills.
Currently, I am managing a gym in Port Melbourne full-time during the week, which has allowed me to further enhance my ability to lead teams, ensure smooth operations, and create a positive work environment. I am now seeking a casual weekend position within the hospitality or customer service industry, where I can apply my skills to support your team and help deliver great customer service.
I thrive in fast-paced and diverse environments and enjoy taking on new challenges. My strong skills in planning, time management, and communication, combined with my ability to work well under pressure, make me a reliable and effective team member. I am flexible and available to begin work immediately on any time on weekends.
I would welcome the opportunity to contribute to your team and would be happy to discuss how my experience and enthusiasm for customer service can benefit your organisation.
Thank you for considering my application. I look forward to the possibility of working with you.
Overview
8
8
years of professional experience
Work History
Manager
Derrimut 24:7 Gym
08.2024 - Current
- Manage a team of 50 full time and causal employees in a 24-hour business, handling rostering, staff support, and ensuring smooth operations.
- Manage and motivate employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintain professional, organised, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Run a team of 25 employees,24 hour business, rostering, mananging and supporting
Team Leader
STA Traffic Management
01.2022 - 09.2024
- Developed long-lasting client relationships by providing exceptional customer service.
- Provided outstanding customer service by addressing visitor needs promptly.
- Exercised composure under pressure and in escalated customer service scenarios.
- Implemented strategies to increase customer service satisfaction ratings.
- Boosted company reputation by delivering exceptional customer service to clients.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Overall providing the best service possible for the client and catering to any and all of their needs while on site.
Traffic Controller
Construct
01.2021 - 01.2022
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Setting up traffic management sites for clients on a daily basis
Assistant Manager
The Little Rascals Play Centre
05.2017 - 01.2021
- Built positive relationships with customers by providing exceptional customer service.
- Trained newly hired employees on routine tasks and customer service.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Provided outstanding customer service, addressing concerns promptly and professionally.
Education
High School Diploma -
Lilydale Heights Secondary College
Lilydale, VIC10.2017
Skills
- Excellent Customer Service
- Team Building and Leadership
- Time Management
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Following safety procedures
- Attention to detail
- Self-Motivated and Disciplined
- Punctual and Dependable
CERTIFICATES
- Responsible Service of Alcohol (RSA)
- Food Safety Certificate
- Food Allergy Certificate
- Current Australian Driver's Licence
- HLTAID003 PROVIDE FIRST AID
- HLTAID002 PROVIDE BASIC EMERGENCY LIFE SUPPORT
- HLTAID001 PROVIDE CARDIOPULMONARY RESUSCITATION
- RIIWHS205D CONTROL TRAFFIC WITH STOP-SLOW BAT
- RIIWHS302D IMPLENTING TRAFFIC MANAGEMENT PLAN
- CPCCWHS1001 PREPARE TO WORK SAFETY IN THE CONSTRUSTION INDUSTRY
Additional Information
Team Leader at STA - Ethan 0476234751
Owner of Little Rascals Play Centre - Lynda 0413042263
Timeline
Manager
Derrimut 24:7 Gym
08.2024 - Current
Team Leader
STA Traffic Management
01.2022 - 09.2024
Traffic Controller
Construct
01.2021 - 01.2022
Assistant Manager
The Little Rascals Play Centre
05.2017 - 01.2021
High School Diploma -
Lilydale Heights Secondary College
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