Kayla Chaplain
Saint Peters,NSW
Summary
Passionate and artistic Visual Merchandiser seeking a new challenge to further personal and professional development in the new rebel Chatswood rCX. Aiming to add value to the team and customer experience by applying in-depth knowledge of visual merchandising strategy, building and maintaining attractive displays and managing floor resets to enhance customer shopping experiences. Offering 3 years of experience in a fulltime Visual Merchandiser role and 5 years in customer service and management roles providing both leadership and organisation of the team and workplace.
Overview
7
7
years of professional experience
Work History
VM Blitz / Training Lead
Rebel Macarthur Square
- Lead training session on newly launched VM standards manual.
- Provided in-house training to employees within a region.
In Store Visual Merchandiser
Rebel Chatswood
10.2021 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed innovative approaches to store layout to optimise customer flow and optimise sales potential.
- Evaluated store performance and made recommendations for changes to optimise sales.
- Developed visual merchandising plans and strategies to promote store offerings.
- Researched and applied current trends in visual merchandising to create modern and attractive displays.
- Established and maintained relationships with vendors/brand representatives ensuring consistent merchandising and visual displays.
- Trained and mentored new personnel hired to fulfill In Store Visual Merchandiser role at various stores.
VM Blitz - Store Opening
Rebel Dubbo
06.2023 - 06.2023
VM Blitz
Rebel Miranda
04.2023 - 04.2023
VM Blitz - Store Opening
Rebel Erina RCX
12.2022 - 12.2022
VM Blitz
Rebel Mid City
11.2022 - 11.2022
VM Blitz
Rebel Eastgardens
11.2022 - 11.2022
- Lead and supervised a training session with junior VM to understand newly launched standards manual and further their skills.
VM Blitz - Store Opening
Rebel Penrith RCX
06.2022 - 06.2022
Visual Merchandiser
Rebel Castle Hill
08.2020 - 10.2021
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Restructured merchandising strategy to promote high value and products.
- Presented updated floor plans and design strategy to store management.
- Promoted new product releases and limited edition items to drive sales.
- Updated store by altering floor plans to offer customers more visually pleasing product experiences.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Dock Supervisor
Rebel Bondi
01.2019 - 07.2020
- Protected company inventory by maintaining and organizing storage areas.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Established priorities and assigned tasks to support dock operations.
- Assisted in preparing dock for stock to be delivered in a efficient and safe manner.
- Received in stock and provided clear and direct instruction to fellow dock workers on how to safely move stock and where to store it.
- Maintained a high level of safety at all times.
Duty Manager
Wagon Wheel Motel
06.2016 - 08.2018
- Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Managed both front of house and kitchen team in busy, fast paced restaurant environment.
- Being first point of contact for both restaurant and motel bookings and enquiries and managing that in an efficient and professional manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained customer service team members to provide exceptional service, and consistent high level of safety and hygiene.
Education
High School Diploma -
Cloncurry State School
Cloncurry11.2014
Skills
- Excellent team work and leadership skills
- Customer service
- Project planning
- Excellent attention to detail
- Capacity to problem solve, plan and implement strategies
- Organizational skills
- In-store event display management
Timeline
VM Blitz - Store Opening
Rebel Dubbo
06.2023 - 06.2023
VM Blitz
Rebel Miranda
04.2023 - 04.2023
VM Blitz - Store Opening
Rebel Erina RCX
12.2022 - 12.2022
VM Blitz
Rebel Mid City
11.2022 - 11.2022
VM Blitz
Rebel Eastgardens
11.2022 - 11.2022
VM Blitz - Store Opening
Rebel Penrith RCX
06.2022 - 06.2022
In Store Visual Merchandiser
Rebel Chatswood
10.2021 - Current
Visual Merchandiser
Rebel Castle Hill
08.2020 - 10.2021
Dock Supervisor
Rebel Bondi
01.2019 - 07.2020
Duty Manager
Wagon Wheel Motel
06.2016 - 08.2018
VM Blitz / Training Lead
Rebel Macarthur Square
High School Diploma -
Cloncurry State School
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