Kayla Crane
Tumut,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
IGA
01.2023 - 09.2023
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
Manager
McDonald's
03.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Murray High School
Lavington, NSW11.2022
Skills
- Quality Control Standards
- Quality Assurance Evaluation
- POS Systems and Ordering Platforms
- Inventory Control Processes
- Administrative and Office Support
- Cash Handling
Timeline
Customer Service Team Member
IGA
01.2023 - 09.2023
Manager
McDonald's
03.2021 - 01.2023
High School Diploma -
Murray High School
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