Kayla Crane
Mingenew,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
IGA Grocery Store
01.2023 - 12.2023
- Tracked customer service cases and updated service software with customer information.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
Manager
McDonald's Restaurant
03.2021 - 01.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Murray High School
Lavington, NSW11.2022
Skills
- Microsoft Outlook
- Service standard compliance
- Team Leadership
- Excellent Communication
- Creative Thinking
- Sorting and Categorizing
- Computer Skills
- Schedule Management
Certification
- First aid certificate
- Fire training certificate
Timeline
Customer Service Officer
IGA Grocery Store
01.2023 - 12.2023
Manager
McDonald's Restaurant
03.2021 - 01.2023
High School Diploma -
Murray High School
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