Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Cross

Redlynch,QLD

Summary

Dynamic and reliable Cabin Crew member at Jetstar Airways, adept at enhancing customer satisfaction through exceptional service and effective complaint handling. Proven ability to maintain safety and efficiency in high-pressure environments, utilizing strong initiative and emergency procedures knowledge to ensure a positive travel experience for all passengers.

Overview

7
7
years of professional experience

Work History

Cabin Crew

Jetstar Airways
04.2023 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Team Member

Kmart
05.2021 - 03.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Worked at the service desk being the first point of contact for customers needing assistance with refunds, exchanges, click and collects, and any general queries.

Barista

Generation Coffee and Juice Bar
08.2020 - 04.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Crew Member

McDonald's
08.2018 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service.

Education

High School Diploma -

Redlynch State College
Redlynch, QLD
11-2021

Skills

  • Customer assistance
  • Reliability and punctuality
  • Safety awareness
  • Complaint handling
  • Initiative-taking
  • Food and beverage service

Timeline

Cabin Crew

Jetstar Airways
04.2023 - Current

Team Member

Kmart
05.2021 - 03.2023

Barista

Generation Coffee and Juice Bar
08.2020 - 04.2021

Crew Member

McDonald's
08.2018 - 08.2020

High School Diploma -

Redlynch State College

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Kayla Cross