Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kayla Davies

Sandy Beach

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Service Delivery Officer

Services Australia- Department Of Health And Aged
08.2023 - Current
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet strict deadlines without compromising quality of service delivered.
  • Enhanced customer satisfaction with timely and accurate responses to inquiries and concerns.
  • Fostered a positive work environment that encouraged teamwork while also promoting individual growth opportunities within the company.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.

Community Care Worker

Southern Cross Community Healthcare
01.2018 - 02.2020
  • Enhanced client well-being by providing personalized care and support in their homes.
  • Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
  • Increased overall satisfaction levels among clients'' family members with effective communication skills during meetings and regular updates.
  • Escorted clients to appointments, shopping and leisure activities.
  • Assisted clients with personal hygiene and grooming such as bathing, oral hygiene and toileting.
  • Ensured a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
  • Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
  • Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.

Education

Diploma - Government

CIT Solutions
2024

Skills

  • Effective Time Management
  • Process improvement expertise
  • Innovation and Creativity
  • Customer Satisfaction
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Task Prioritization
  • Self Motivation
  • Goal Setting
  • Professional Demeanor
  • Strong Work Ethic and Dependable
  • Willingness to learn

Additional Information

To whom it may concern,

I think I will be suitable for this role as I have previous experience in customer service in a call centre working for Services Australia. I worked in the Department of health and aged care completing income and asset assessments for aged care fees. While I enjoyed my time with Services Australia and gained exceptional skills and knowledge in the Aged care field, I am now searching for something else that is flexible and part time preferred, this will allow me to also be a mother to my 3 beautiful children first and for most as we know how challenging it may be having to work full time and raise children.

I am a very fast learner, I have strong work ethic and most of all I am kind and caring and always willing to help make everyone's life that little bit easier with showing compassion and willingness to help.

I hope this bit of background information is enough to catch your eye and consider me for this fantastic role. I look forward to hearing from you!


Kind regards,
Kayla Davies


Timeline

Service Delivery Officer

Services Australia- Department Of Health And Aged
08.2023 - Current

Community Care Worker

Southern Cross Community Healthcare
01.2018 - 02.2020

Diploma - Government

CIT Solutions
Kayla Davies