Kayla Davis
Coonamble,NSW
Summary
Proven retail and kitchen professional with a track record of enhancing customer satisfaction and streamlining transactions at Supa Iga among others Excelled in POS systems and Microsoft applications, demonstrating strong communication and efficiency. Achieved significant improvements in service speed and accuracy, contributing to a positive shopping experience and increased loyalty. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level part time/ full time position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Retail Worker
Supa Iga
2022.02 - 2023.04
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Kitchen Hand
Terminus Hotel
2019.03 - 2021.09
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
Retail Worker
Kahns Supermarket
2015.01 - 2016.11
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
- Contributed to team success by consistently meeting or exceeding daily production quotas set by management.
- Ensured customer satisfaction with prompt and courteous service when assisting with bakery counter sales.
- Participated in staff training sessions to further develop skills and stay current on industry best practices.
- Assisted with inventory management, ensuring adequate stock levels for all necessary ingredients and supplies.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Retail Worker
Kahns Supermarket
2012.10 - 2013.05
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Worker
Blockbuster Video
2009.02 - 2012.09
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Education
Cert 2 - Retail Management
Tafe
Sydney 09.2011
Yr 9 -
Thomas Reddall High School
Ambarvale, NSW10.2009
Skills
POS systems
Timeline
Retail Worker
Supa Iga
2022.02 - 2023.04
Kitchen Hand
Terminus Hotel
2019.03 - 2021.09
Retail Worker
Kahns Supermarket
2015.01 - 2016.11
Retail Worker
Kahns Supermarket
2012.10 - 2013.05
Retail Worker
Blockbuster Video
2009.02 - 2012.09
Cert 2 - Retail Management
Tafe
Yr 9 -
Thomas Reddall High School
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