Kayla Day

• Consulted in both consumer and small business customers tailoring a custom experience for every customer
• Complex problem-solving for all problems small or large problems to the best of my ability
• Expertise in all systems required to maximize the customers experience in a sales front
• Maintained customer security to a high standard, openly communicating with the team to ensure all knowledge is utilized and everyone is on the same page
• Handled all money that changes hands in the store ensuring the store has no variations or loss of finances when in charge of the till

• For this job I had the responsibilities that required customer service, teamwork, cleaning and sanitizing and a requirement of holding a food handling certificate
• Made sure everyone had a job/ duty to do for their shift, open and close the store with ease and no trouble as well as conducting roasters for each week with fair times for everyone

I pack and ship online orders, click and collects and IBT to customers and other store locations.

Front of store on registers communicating with customers on how their day went, up selling, what’s new in stock and what is on sale.

Back of house with warehouse shipping, re stocking shelves, putting new items out on the shelves and what needs to be put on display.