Summary
Overview
Work History
Education
Skills
Work Skills
References
Timeline
Generic

Kayla Dennison

Kurunjang,VIC

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Wanting to expand knowledge within the realm of domestic animal care, and provide excellent care to any animals that are in the care of the Pound.

Overview

11
11
years of professional experience

Work History

Full Time Manager

Bourkies Bakehouse
05.2013 - Current
  • Handled cash transactions accurately.
  • Assisted in training new hires, providing guidance on bakery/ cafe standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow.
  • Contributed to inventory management by monitoring stock levels and coordinating replenishment of products.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Store Team Member

Coles Supermarket
01.2020 - 04.2021
  • Register
  • Online shopper, Packer.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Kitchen Hand

Victoria Hotel Woodend
01.2013 - 01.2014
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.

Education

High School Diploma -

Sacred Heart College Kyneton
Kyneton, VIC
12.2015

Skills

  • Financial Management
  • Staff Training and Development
  • Verbal and Written Communication
  • Staff Management
  • Time Management
  • Decision Making
  • Risk Management
  • Problem Solving
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Shift Scheduling
  • Task Delegation

Work Skills

  • Effective Communication
  • Team Work/Leadership
  • Planning and organising of staff members and rostering
  • Willing to learning

References

  • Adam Bourke, Bourkies Bakehouse, 0427370719
  • Debbie Chew, Former Bakehouse, 0413799762

Timeline

Store Team Member

Coles Supermarket
01.2020 - 04.2021

Full Time Manager

Bourkies Bakehouse
05.2013 - Current

Kitchen Hand

Victoria Hotel Woodend
01.2013 - 01.2014

High School Diploma -

Sacred Heart College Kyneton

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Kayla Dennison