Kayla Ellis
Aspendale Gardens,Victoria
Summary
Friendly receptionist with a passion for Osteopathy, dedicated to offering exceptional assistance to team members and patients. Takes on multiple tasks with excellent time management abilities. Optimistic with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Receptionist
The Osteo Clinic
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to appropriate practitioners as required.
Customer Service Supervisor
Ritchies IGA
01.2016 - 09.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Responsible for cleaning and facing the store and packing and delivering online orders to local customers.
Education
Master of Science - Osteopathy
Victoria University
Melbourne, VIC2024
Bachelor of Science - Osteopathy
Victoria University
Melbourne, VIC2022
Year 12 -
Kilbreda College
Mentone, VIC2019
Skills
- Payment Collection
- Patient Scheduling
- Telephone Skills
- Time Management
- Data Entry
- Team Building and Leadership
Work Experience
- Rosebud Hands on Health Community Clinic
- Dromana Hands on Health Community Clinic
- Victoria University Student Clinic
Hobbies and Interests
- Gym
- Dancing
- Australian Football League
- Socialising with friends and family
Timeline
Receptionist
The Osteo Clinic
09.2021 - Current
Customer Service Supervisor
Ritchies IGA
01.2016 - 09.2021
Master of Science - Osteopathy
Victoria University
Bachelor of Science - Osteopathy
Victoria University
Year 12 -
Kilbreda College
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