Kayla Gauci
Werrington Downs,NSW
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Zenn Ability
04.2022 - 01.2023
- Assisting individuals with Disabilities in daily activities
- Providing emotional support and companionship
- Facilitating community integration and participation
- Advocating for needs and rights of individuals with disabilities
- Supporting Individuals in developing and maintaining independent living skills
- Implementing individualized care plans and goals
- Documenting and Reporting on the progress and needs of individuals.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Hospitality All Rounder
Crown Plaza,
11.2021 - 03.2022
- Inventory
- Room service
- Trained and supervised staff to provide highest level of customer service.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
Waitress / Bartender
Avil
11.2020 - 01.2021
- Take customer orders and delivering food and beverages
- Listen to any complaints and address them appropriately
- Maintain high standards of food quality
- Providing excellent wait service to ensure satisfaction
- Look for ways to consolidate service and increase table turns
- Follow all cash handling policies and procedures
- Ensure the Guest feels important and welcome in the restaurant
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress / Bartender
Rashays
02.2019 - 06.2020
- Provide excellent customer service skills
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
Makeup Assistant / Hair Stylist
Wild Botanik
03.2018 - 11.2019
- Provide excellent customer service skills
- Always strive towards best customer satisfaction
- Make suggestions based on their preferences
- Up-sell when appropriate
- Check products for quality
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
Junior Assistant / Customer Service
Style Hair, Spirit of Hair
01.2018 - 05.2018
- Greet Clients
- Shampoo Hair
- Assist Stylists
- Answer Phones
- Style Hair
- Clean Work Area
- Maintain Professional Appearance
- Stock Inventory Item
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Described products to customers and how best to care for merchandise.
Education
Certificate IV - Makeup Artist
Cameron Jane Makeup-Design
Sydney, NSW01.2018
CERTIFICATE III IN INDIVIDUAL SUPPORT - Support Worker
Astute Training
Sydney, NSW04.2022
Cameron Jane Makeup Design Cert IV Bridal -
Cameron Jane Makeup Design
2018
Skills
- Healthcare Documentation
- Quality Assessments
- Networking with Staff
- Database Software
Certification
- Support Worker
- Makeup Artist
Additional Information
I'm always eager to learn new skills and knowledge I have a can do attitude, I know how to work independently and in a team environment.
I can adapt quickly to new challenges.
Timeline
Disability Support Worker
Zenn Ability
04.2022 - 01.2023
Hospitality All Rounder
Crown Plaza,
11.2021 - 03.2022
Waitress / Bartender
Avil
11.2020 - 01.2021
Waitress / Bartender
Rashays
02.2019 - 06.2020
Makeup Assistant / Hair Stylist
Wild Botanik
03.2018 - 11.2019
Junior Assistant / Customer Service
Style Hair, Spirit of Hair
01.2018 - 05.2018
Certificate IV - Makeup Artist
Cameron Jane Makeup-Design
CERTIFICATE III IN INDIVIDUAL SUPPORT - Support Worker
Astute Training
Cameron Jane Makeup Design Cert IV Bridal -
Cameron Jane Makeup Design
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