Summary
Overview
Work History
Education
Skills
Reasons Of Applying
Certification
Timeline
Generic

Kayla Gecks

Brisbane,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor and Barista

Starbucks
06.2023 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Rotations Supervisor

Village Roadshow Theme Parks
06.2022 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Self-motivated, with a strong sense of personal responsibility and organisational skills

Area Coordinator

Village Roadshow Theme Parks
08.2022 - Current
  • Monitored key performance indicators to identify areas for improvement and implement necessary changes.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Completed workplace safety and hazard inspections.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Mentored junior team members to support their professional development goals while enhancing overall team capabilities.

Lifeguard and Aquatic Skills Coach

Village Roadshow Theme Parks
12.2018 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pools.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Administered CPR and first-aid following best practices.
  • Trained new lifeguards on safety procedures and protocol.

Customer Assistant

Dan Murphys - Part Of The Woolworths Group
09.2023 - 01.2024
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Guest Services

Village Roadshow Theme Parks
10.2019 - 03.2020
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Set and managed policies for concierge services and guest relations.

Office Administrative Assistant

Upper Coomera Self Storage
07.2018 - 12.2018
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Bar/Fast Food Server

O'Brian Group Australia
10.2017 - 07.2018
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Adhered to all company policies and procedures while exhibiting a strong work ethic and dedication to the success of the team.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.

Education

Bachelor of Psychological Science/ Criminology - Criminology And Psychology

Queensland University of Technology
Brisbane, QLD
10.2025

High School Diploma -

Brisbane Distance Education
11.2018

Certificate IV - Tourism And Events

Tafe Queensland Brisbane
11.2018

Student For A Semester - Psychology

Bond University
06.2018

Certificate III - Business

Capricornia School of Distance Education
07.2016

Skills

I have the ability to work well within a team environment or independent I enjoy meeting new people and taking on new challenges I am a very reliable and contentious worker with no criminal history I am quite a creative thinking person with good organisational skills I currently hold a Queensland drivers license and own my own reliable vehicle

  • Schedule Management
  • Fast-Paced Environment
  • Interpersonal Skills
  • Working with Diverse People
  • Organisation skills

Reasons Of Applying

I am currently completing a degree in criminology and psychology mostly online and am looking for full time work in my interest fields of psychology research. I would consider organisational culture as "my jam" because of my background in psychology and being motivated about "why things work the way they do". I am a person who loves learning and getting things done and has a good sense on drive and motivation for the desire of continuing to improve.


I think I could bring a strong capability into this role as an Assistant Social Researcher as I identify with your core three values of courage, responsibility an truth. i have done a lot in my degree with relation to culture norms and ideas especially in business and approach it with and open mind. I have a strong drive into practice based work and the drive to improve my skill sets to better the company and myself.

Certification


  • First Aid/CPR Certified
  • Ellis and Associates certificate License

Timeline

Customer Assistant

Dan Murphys - Part Of The Woolworths Group
09.2023 - 01.2024

Supervisor and Barista

Starbucks
06.2023 - Current

Area Coordinator

Village Roadshow Theme Parks
08.2022 - Current

Rotations Supervisor

Village Roadshow Theme Parks
06.2022 - Current

Guest Services

Village Roadshow Theme Parks
10.2019 - 03.2020

Lifeguard and Aquatic Skills Coach

Village Roadshow Theme Parks
12.2018 - Current

Office Administrative Assistant

Upper Coomera Self Storage
07.2018 - 12.2018

Bar/Fast Food Server

O'Brian Group Australia
10.2017 - 07.2018

High School Diploma -

Brisbane Distance Education

Certificate IV - Tourism And Events

Tafe Queensland Brisbane

Student For A Semester - Psychology

Bond University

Certificate III - Business

Capricornia School of Distance Education

Bachelor of Psychological Science/ Criminology - Criminology And Psychology

Queensland University of Technology

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Kayla Gecks