KAYLA GIBSON
Belmont,NSW
Summary
Driven manager with strong problem-solving and customer service skills. Dedicated to providing highest level of customer service and creating pleasant work environments for staff. I am a highly proactive and outgoing person with a bubbly attitude always willing to embrace the team environment. I have a strong ability in team building and management as i have been in management positions for the last 4 years. I am looking to advance my skills and leap into a new career change, i believe my past skills and experience have allowed me to make this change.
Overview
8
8
years of professional experience
Work History
Manager
Café Macquarie
05.2023 - Current
- Maintained professional, organised, and safe environment for employees and customers.
- Maximised performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professionalism by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of customers.
- Trained and supported employees, supervised barista workers to maintain and uphold store policies and optimise staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Opening and closing of till.
- Stock take and ordering.
2IC
Soul Origin
11.2018 - 04.2023
Senior barista
Gloria jeans
11.2016 - 11.2018
Barista / waitress
Lee Rowans
01.2016 - 01.2017
Education
Certificate IV in school-based education support - School Based Education Support
Foundation Education
08.2024
Certificate III in Pathology -
TAFE Tighes Hill, NSW
11.2018
High School certificate -
Warners Bay High School
01.2016
Skills
- Customer Service
- Team building
- Staff training
- Time management
- Team Leadership
- Conflict Resolution
- Organisational Skills
- Problem Solving
Personal Information
Age: 25
References
- Café Macquarie, Shaye Carr (head chef), 0402988461, Eyaahs@gmail.com
- Soul Origin, Coby Burkill (manager), 0490190873, Coby.burkill@hotmail.com
- Gloria Jeans, Taylor Paras (Senior supervisor), 0411151780, Taylorparas98@outlook.com
Timeline
Manager
Café Macquarie
05.2023 - Current
2IC
Soul Origin
11.2018 - 04.2023
Senior barista
Gloria jeans
11.2016 - 11.2018
Barista / waitress
Lee Rowans
01.2016 - 01.2017
Certificate IV in school-based education support - School Based Education Support
Foundation Education
Certificate III in Pathology -
TAFE Tighes Hill, NSW
High School certificate -
Warners Bay High School
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