KAYLA HADWAN
Sydney,Australia
Summary
I am a Strategic liaison, eager to apply project management skills to help organisation's achieve objectives. I have developed strong problem-solving and critical thinking skills and familiar with industry-specific regulations and compliance requirements. I have exceptional experience in management and administration professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
I strive to ensure operational and service excellence. I have a background in allocating, ensuring the correct resources are organised and ready to go too ensure works are completed up to safety standards. Providing a service and delivery that clients are happy and comftorable with.
Experienced with operational oversight, including process improvement and team leadership. Utilises strategic planning to streamline operations and boost productivity. Maintaining high standards of performance at all times.Skilled in optimising workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Avada Traffic
Smithfield, NSW
11.2024 - Current
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Site Supervisor
ETM Traffic
NSW
07.2024 - 11.2024
- Trained new team members on site policies and procedures.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Implemented best practices and safe operating procedures.
- Ensured all delivery’s were booked in a schedule time table to ensure no double ups on site.
Contract Liaise
Lack Group
Seven Hills, NSW
07.2023 - 04.2024
- Negotiated favorable terms with vendors and suppliers for cost savings and improved service quality
- Managed a portfolio of contracts, ensuring timely renewals, extensions, or terminations as needed
- Conducted comprehensive contract reviews to identify potential areas of risk and recommend mitigation strategies
- Ensured compliance with regulatory requirements by maintaining accurate records and staying current on industry changes
- Provided expert guidance on contractual matters to internal stakeholders, assisting in the resolution of disputes and negotiations
- Trained junior staff members on best practices in contract management, increasing department efficiency and effectiveness
- Reduced processing times by automating routine tasks and improving overall workflow efficiency within the contracts department
- Monitored vendor performance against contract terms to ensure satisfactory delivery of goods or services
- Coordinated closely with finance departments to ensure accurate payment schedules were established per contractual agreements
- Identified process improvements through data analysis, leading to increased efficiency and reduced errors in contract execution
- Streamlined operations by developing and implementing improved contract management processes
- Allocated resources & traffic controllers via Traffio
- Site inspections, vehicle inspections & VOC via Safety Culture
Traffic Control Team Leader
Lack Group
NSW
01.2021 - 04.2024
Receptionist Administrator
Victoria Tower Medical
Burwood, NSW
01.2019 - 01.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed
Manager
Kmart
Bankstown, NSW
03.2015 - 01.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Improved loading efficiency by streamlining dock processes and implementing new strategies
- Reduced employee turnover rate through effective communication and team building exercises
- Increased overall productivity with strategic scheduling and allocation of resources
- Streamlined inventory management, ensuring accurate tracking of goods and reducing lost items
- Coordinated with other supervisors to ensure smooth workflow between departments, fostering strong teamwork across the organization
- Ensured compliance with all federal regulations related to transportation safety standards
- Handled high-pressure situations calmly under tight deadlines
Education
HIGH SCHOOL DIPLOMA -
Holy Spirit College
Lakemba, NSW10.2018
Skills
- Deadline Management
- Document Review
- Legal Compliance
- Professional relationship building
- Regulatory knowledge
- Project Support
- Verbal and written communication
- Telephone Etiquette
- Compliance Enforcement
- Confidential records
- Relationships and rapport
- Contract performance monitoring
- Traffio Software
- Rapid Plan Software
- Allocating & Resourcing
- Operations management
- Performance monitoring
- Employee development
- Customer relations
- Compliance management
- Project planning
- KPI tracking
- Multitasking and organization
- Data entry
References
- FRANCO FLORO, Traffic Manager, ETM Traffic, 0400 187 499
- ALEC CZARNOWSKI, Planning Specialist, Lack Group, 0420 202 645
- GREG DULESIS, Engineer, Sydney Water, 0430 309 493
- ADAM EL COCK, Engineer, Ausgrid, 0431 986 015
Timeline
Operations Supervisor
Avada Traffic
11.2024 - Current
Site Supervisor
ETM Traffic
07.2024 - 11.2024
Contract Liaise
Lack Group
07.2023 - 04.2024
Traffic Control Team Leader
Lack Group
01.2021 - 04.2024
Receptionist Administrator
Victoria Tower Medical
01.2019 - 01.2021
Manager
Kmart
03.2015 - 01.2019
HIGH SCHOOL DIPLOMA -
Holy Spirit College