Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kayla Halton

Maitland,NSW

Summary

High performing professional with experience across diverse industries including call centre hospitality, and support work. Experience leading teams, working collaboratively, and providing supervision and guidance. Uses initiative to make effective, timely decisions and proactively solve problems. Committed to continuous service improvement. Understands the importance of working in accordance with legislation and safety regulation. Works ethically and with integrity. Positively represents organizations by delivering exceptional, compassionate and individualized care to clients with a range of needs including child protection, mental health and disability care.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Mental Health and Disability Support Worker

My Supported Journey
02.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored and documented client progress and provided feedback to families and care team members.
  • Drove clients safely to social activities and appointments.
  • Administered medication as per client schedules ensuring correct medication, dosage and times.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Adhered to company requirements for patient interactions and care standards.

Bar Supervisor

The Commercial Hotel
06.2022 - 01.2023
  • Completed bar opening and closing procedures efficiently
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Adhere to all food safety, WHS and quality regulation
  • Ensured shifts ran smoothly and the team was working well together

Phone Betting and Customer Service Agent

SportsBet
08.2021 - 06.2022
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Top performer achieving and maintaining lowest call handling time across the team.

Gaming Manager

Palmerston Tavern
07.2020 - 02.2021
  • Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
  • Efficient management of 20 poker machines and up to $250K in cash each shift.
  • Managed gaming, bistro, and bar independently on night shift
  • Carry out end of day shift operations, including cash clearance, balancing registers, preparing banking, shift reports and resetting the gaming lounge
  • Maintaining compliance and responsible gaming practices.

Skills

  • Verbal communication – liaises effectively with individuals of all backgrounds
  • Written communication – develops reports and documentation accurately and efficiently using established guidelines
  • Conflict resolution – responds to and successfully resolves issues and concerns
  • Adherence to legislation and guidelines – understands the importance of compliance and ensures a compliance mindset
  • Flexibility – responds quickly to changes in demands and uses good judgement to optimally navigate situations
  • Computer proficiency – skilled in the Microsoft Office suite, email, and internet
  • Fast learner – quickly understands and applies new processes and concepts

Certification

  • Provide First Aid and CPR
  • NDIS workers screening check
  • Police clearance
  • Working with children's card





Timeline

Mental Health and Disability Support Worker

My Supported Journey
02.2023 - Current

Bar Supervisor

The Commercial Hotel
06.2022 - 01.2023

Phone Betting and Customer Service Agent

SportsBet
08.2021 - 06.2022

Gaming Manager

Palmerston Tavern
07.2020 - 02.2021

Similar Profiles

CREATE PROFILE
Kayla Halton