Kayla Hunter
Hervey Bay,QLD
Summary
Strongly motivated Year 12 graduate with great communicating & listening skills. 5+ years professional cleaning experience. Strong work ethics, quick learner, Works well under pressure, Perfect eye for detail organized team player. Seeking employment in the retail industry, after working in a hotel I'm wanting to resume my retail work. I have exceptional customer service skills in person and over phone, I am confident with handling cash and efptos payments through a POS system, experience with computers, Tablets & ipads. Devoted to making not only every customer but every staff member have a positive experience.
Overview
5
5
years of professional experience
Work History
Bartender
Hervey Bay Hotel & Resort
Hervey Bay, Qld
07.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Housekeeping Room Attendant
Hervey Bay Hotel & Resort
Hervey Bay, Qld
05.2023 - Current
- Cleaned guest rooms, including vacuuming carpets and dusting and sanitising furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Reception work, Checking guest in and out and managing bookings
- Handling payments Efptos & Cash
- Resolving any complaints and problems in a timely manner ensuring the guest can leave in a happy manner.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Sole Trader Cleaner
Rose Cleaning Service
01.2020 - 01.2023
- Domestic Cleaning
- Commercial Cleaning
- Air BnB Cleaning
- Builders Cleans
- End of Lease Cleans
Customer Service
Officeworks
Hervey Bay, Australia
01.2020 - 01.2021
- Restocking shelves
- Stock take
- Provide exchanges and returns
- Operate POS machines
- Handle Cash and Card transactions
Education
Certificate - RSA
Express Online Training
Online08-2024
Year 12 Graduate -
Carinity Education Glendyne
Hervey Bay, QLDSkills
- Great customer service
- Quick Learner
- Well Spoken & Presented
- Honest & Accountable
- Hard working
- Organized
- Multitasker
- Committed Team Player
- Ambitious
- Point of sale systems
- Complaint Handling
- Helping customer enquiries
References
- Abigail Cravigan, Head Housekeeping Supervisor & Receptionist. Hervey Bay Hotel & Resort 0403883944
- Lorraine Bowkett, Compass Ess., Team Leader in HSK., 0479123181
Awards
- School Captain, 2020
- Encouragement Award, 2019
- School Vice-Captain, 2019
- Australian Defense Force Leadership & Teamwork Award, 2018
- Most Improved Student, 2018
Timeline
Bartender
Hervey Bay Hotel & Resort
07.2024 - Current
Housekeeping Room Attendant
Hervey Bay Hotel & Resort
05.2023 - Current
Sole Trader Cleaner
Rose Cleaning Service
01.2020 - 01.2023
Customer Service
Officeworks
01.2020 - 01.2021
Certificate - RSA
Express Online Training
Year 12 Graduate -
Carinity Education Glendyne