Kayla Jacobson
Springfield ,Australia
Summary
Hardworking professional in healthcare administration known for high productivity and efficiency in task completion. Excel at being a team player, problem-solving, and communication. Ensuring seamless operations and running of a medical ward with a high quality of service.
Overview
18
18
years of professional experience
Work History
Ward Clerk
Ramsay Health Care
Ipswich, Australia
02.2021 - Current
- Provided support, assistance, and clerical services to administration, clinical teams, patients, and relatives.
- Scheduled patient tests, procedures, and follow-up appointments.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Assisted nursing staff with administrative tasks to support patient care.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Verified insurance eligibility for incoming patients prior to admission.
- Assisted doctors with queries and supported team leaders during shifts.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Updated handover and diet lists for clinical staff.
- Collected paperwork for patients, nurses, and physicians.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Organised QAS transport for patients during transfers or discharges
- Compiled medical reports, and correspondence for patients transferring.
- Provided reports for the Nurse Unit Manager, doctors when required.
- Assisted with bed allocations for incoming patients.
- Liaised with the kitchen regarding diet changes and patient discharges.
- Admitted and discharged patients to and from the ward.
- Prepared, tracked, closed, and located charts.
- Managed the stock of stationery, clinical paperwork and clinical stock.
- Entered current information into records system and printed documents for appointments, files, and patient use.
- Logged maintenance/ biomedical requests through an internal systems.
- Managed administrative tasks for hospital ward, ensuring efficient operations.
- Oversaw ward administration, facilitating smooth daily functions.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
Switchboard Operator
Ramsay Health Care
Ipswich, Australia
02.2021 - 09.2022
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Ensured callers were directed to the appropriate department or staff member, providing exceptional customer service.
- Verified caller identification before transferring calls or releasing confidential information.
- Provided accurate timeframes to family members of patients undergoing surgery within the facility.
- Maintained confidentiality and privacy when handling patient information for affiliated doctors.
- Handled banking tasks for the hospital, ensuring financial transactions were processed accurately and securely.
- Effectively managed the on-call roster for physicians within the hospital.
- Developed and nurtured relationships with administration teams within physicians' private rooms.
- Organised incoming and outgoing mail, maintaining a smooth flow of communication.
- Routed emergency calls to the appropriate department or personnel.
- Updated personnel directory to keep telephone extensions and employee information current.
- Handled confidential information with discretion and professionalism.
- Announced calls to inpatients as needed, facilitating effective communication within the hospital.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Performed general administrative duties such as filing documents, photocopying materials.
Central Staff Account Manager
WorkPac Healthcare
Brisbane, Australia
06.2016 - 01.2020
- Successfully managed high-value accounts, providing effective customer solutions.
- Proactively identified and addressed potential errors, enhancing account management.
- Created monthly reports for overtime, fatigue, and casual/agency data, optimizing roster effectiveness, and meeting client needs.
- Ensured the accuracy of system information and effectively communicated changes to internal personnel.
- Cultivated strong working relationships with the executive team.
- Developed monthly work schedules for proper department staffing in a dynamic environment.
- Co-led a team of scheduling coordinators.
- Oversaw compliance with government regulations, data security, and company policies.
- Delivered exceptional service to clients.
- Scheduled and actively participated in client meetings.
- Verified, organised, and reviewed patient documentation.
- Facilitated conflict resolution and brokered agreements that mutually benefited all involved parties.
Office Manager
WorkPac Group
Brisbane, Australia
04.2012 - 06.2016
- Updated staff members on office visitors and appointments in a timely manner.
- Contributed to the recruitment and training process, and supervised a team member.
- Efficiently managed various office tasks, including phone calls, messages, and visitor reception.
- Provided comprehensive support for daily employee activities.
- Ensured prompt responses to inquiries by overseeing front reception operations.
- Effectively organised and facilitated monthly board meetings and conference room availability.
- Skillfully reconciled monthly expense reports for the executive team.
- Coordinated company events with precision and professionalism.
- Expertly handled travel bookings and accommodations for the executive team.
- Maintained office inventory by restocking supplies, and placing orders as needed.
- Successfully conducted employee orientation, and arranged equipment maintenance.
- Managed mail, courier services, and recorded shipments accurately.
- Assisted with monitoring work calendars, scheduling appointments, meetings, and travel arrangements for the Executive Team.
Receptionist
Basketball Queensland
Brisbane, Australia
05.2007 - 04.2012
- Professionally welcomed and assisted incoming visitors and customers with courteous and informed service
- Managed a high-volume, multi-line phone system with efficiency, directing callers promptly to the appropriate company personnel
- Provided crucial support in diverse administrative duties for office teams, encompassing phone calls, document copying, filing, and attendance at company events
- Oversaw the seamless sorting, receiving, and distribution of mail correspondence between departments and personnel, along with coordinating courier services
- Exhibited exceptional organizational skills through the effective management of office inventory, including restocking supplies and strategically placing purchase orders to maintain optimal stock levels
Skills
- Attention to detail
- Communication and interpersonal skills
- Proficiency in the Microsoft Office Suite
- Healthcare experience
- Strong organisation and multitasking
- Efficient
- Detail-oriented
- Multitasking
- Communication skills
- Problem solving
References
References available upon request.
Timeline
Ward Clerk
Ramsay Health Care
02.2021 - Current
Switchboard Operator
Ramsay Health Care
02.2021 - 09.2022
Central Staff Account Manager
WorkPac Healthcare
06.2016 - 01.2020
Office Manager
WorkPac Group
04.2012 - 06.2016
Receptionist
Basketball Queensland
05.2007 - 04.2012
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