Kayla Kefford
Thornbury,NSW
Summary
Proven leader and effective Crew Trainer at McDonalds, adept in staff retention strategies and employee training. Excelled in enhancing customer service, significantly improving satisfaction rates. Skilled in cash handling and team leadership, consistently mentoring staff to exceed performance standards. Demonstrates strong motivational techniques and health and safety regulation knowledge, driving positive outcomes in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonalds
04.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Barista, front of house and kitchen duties.
Waitress
Lone Star Restaurant
12.2022 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Crew Trainer and Crew Member
McDonalds
11.2020 - 11.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Volunteer
Volunteer Own Business
01.2019 - 11.2022
- Sold handmade scrunchies and handbags made by myself with my Nanna at markets.
- Used strong interpersonal communication skills to convey information to others.
- Customer service and cash handling.
Education
No Degree - Year 12
Maitland Grossman High
Maitland, NSW11.2024
Certificate II - Animal Care
TAFE NSW
NSW10.2024
High School Diploma -
St Francis Xavier
Canberra, ACT11.2022
Certificate II - Hospitality
TAFE NSW
NSW11.2022
Skills
- Health and Safety Regulations
- Brand Awareness
- Staff retention strategies
- Motivational Techniques
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
Timeline
Crew Trainer
McDonalds
04.2023 - Current
Waitress
Lone Star Restaurant
12.2022 - 03.2023
Crew Trainer and Crew Member
McDonalds
11.2020 - 11.2022
Volunteer
Volunteer Own Business
01.2019 - 11.2022
No Degree - Year 12
Maitland Grossman High
Certificate II - Animal Care
TAFE NSW
High School Diploma -
St Francis Xavier
Certificate II - Hospitality
TAFE NSW
Similar Profiles
Chloe NesterChloe Nester
Crew Member at McDonaldsCrew Member at McDonalds
Alexis GarciaAlexis Garcia
Crew Member at McdonaldsCrew Member at Mcdonalds
Chloe ShorterChloe Shorter
Crew Member at McdonaldsCrew Member at Mcdonalds
Kai HaslamKai Haslam
Floor manager at McDonaldsFloor manager at McDonalds
Meghan LoneyMeghan Loney
Co Founder at Mixed MovementsCo Founder at Mixed Movements