Kayla Leavaiseeta
Park Ridge,QLD
Summary
Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Senior Cabin Crew Member
Virgin Australia Airlines
Brisbane
01.2008 - 10.2021
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Resolved passenger conflicts and medical emergencies during flights.
Compliments and Complaints Department
Virgin Australia Airlines
Brisbane
01.2014 - 03.2014
- Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
- Conducted thorough investigations into complex complaint cases to determine appropriate resolution strategies.
- Collaborated with cross-functional teams to identify root causes of common complaints and implement process improvements.
Guest Service Representative
Virgin Australia
Brisbane
01.2006 - 01.2008
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Diploma Of Business - Business
Griffith University
Mount Gravatt, QLDSkills
- Brand representation
- Elderly Care
- Security Procedures
- Emergency Procedures
- Cultural Awareness
- Complaint Handling
Reference
Regina TUFUGA
Industrial Organiser
reginiatufuga0516@gmail.com
0400795304
Languages
Samoan
Full Professional
Timeline
Compliments and Complaints Department
Virgin Australia Airlines
01.2014 - 03.2014
Senior Cabin Crew Member
Virgin Australia Airlines
01.2008 - 10.2021
Guest Service Representative
Virgin Australia
01.2006 - 01.2008
Diploma Of Business - Business
Griffith University