Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Leenders

Maylands,Australia

Summary

Customer-focused Front of House Team Member with servals years of experience in fast paced work environment. Warm and detail-oriented professional with exceptional listening skills and memory to best engage customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

8
8
years of professional experience

Work History

Front of House Team Member and Restaurant and Bar Manager

Fibber McGees
10.2022 - Current
  • Answering inquiries over the phone and email about dinner booking and large functions, while being professional and efficient service
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Balanced cash drawers, operated registers, and prepared cash deposits
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests and dealing with liquor licensing officers
  • Training new staff member and showing them the appropriate skills needed to active a high standard of work
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Front of House Team Member

Lakeside Bowls Club
02.2021 - 08.2022
  • Answering inquiries over the phone about dinner booking and large functions, while being professional and efficient service
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
  • Training new staff member and showing them the appropriate skills needed to active a high standard of work
  • Experience working within a gaming room environment
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Balanced cash drawers, operated registers, and prepared cash deposits.

Full-Time Front of House Team Member

The Criterion Hotel
10.2018 - 02.2021
  • Providing excellent and efficient table service to each patron in the venue
  • Worked as the hotel hostess, greeting and seating guest while taking booking inquires on busy nights
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk
  • Trained barista providing quality coffee to the patron
  • Working in the hotel reception, checking in and out guest, as well as taking phone booking for the hotel
  • Running and maintaining large functions
  • Answering inquiries over the phone about dinner booking and large functions, while being professional and efficient service
  • Training new staff member and showing them the appropriate skills needed to active a high standard of work
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Crew Member and Shift Supervisor

Red Rooster
10.2016 - 01.2018
  • Training and directing staff in all sections of the store while adhering to company policies and food safety procedures
  • Serving customers and trying to keep the restaurant service time low
  • Dealing with customer complaints and concerns
  • Maintaining and monitoring stock and placing orders online
  • Maintained work environments that encouraged compliance with safety laws and employment guidelines
  • Balanced cash drawers, operated registers, and prepared cash deposits
  • Created and maintained shift schedules and communicated to team members
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Oversaw food preparation, production, and presentation according to quality standards.

Education

Bachelor of Professional Accounting - Accounting And Finance

Federation University
Online

Skills

  • Microsoft Office Suite Experience
  • Staff Training and Development
  • Cash handling expertise
  • Point of Sale (POS) System Operations
  • Time Management
  • Customer Service
  • Friendly, Positive Attitude

References

References provided upon request

Timeline

Front of House Team Member and Restaurant and Bar Manager

Fibber McGees
10.2022 - Current

Front of House Team Member

Lakeside Bowls Club
02.2021 - 08.2022

Full-Time Front of House Team Member

The Criterion Hotel
10.2018 - 02.2021

Crew Member and Shift Supervisor

Red Rooster
10.2016 - 01.2018

Bachelor of Professional Accounting - Accounting And Finance

Federation University

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