Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Lowater

Gold Coast,QLD

Summary

Skilled in POS system proficiency and exceptional customer service, I boosted employee retention and customer satisfaction at Country Road Group by implementing efficient training and operational improvements. My expertise in budgeting and cost control, alongside a talent for fostering positive work environments, significantly enhanced store performance and team morale. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Concession Manager

Country Road Group
01.2023 - Current
  • Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
  • Ensured compliance with all health and safety regulations, maintaining a clean and safe environment for customers and employees.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues to maintain satisfaction levels.
  • Led staff training initiatives to improve knowledge of best practices in food handling, sanitation, and customer engagement.
  • Inventoried concession items and performed price/cost analysis'.
  • Maximized revenue through the introduction of new products based on market trends and customer preferences.
  • Improved employee retention rates through effective communication, ongoing feedback mechanisms, and fostering a positive work environment.
  • Implemented new processes to streamline daily operations, improving overall efficiency.
  • Maintained accurate financial records by tracking daily transactions, reconciling cash drawers regularly, and conducting regular audits.

Store Manager

Universal Store
01.2022 - 01.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Cotton On Group
10.2020 - 01.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Store Manager

Colette By Colette Hayman
10.2010 - 10.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Trafalgar High School
Melbourne, VIC
1998

Skills

  • Health and Safety Regulations
  • Employee Training
  • Stock replenishment
  • Budgeting understanding
  • POS System proficiency
  • Scheduling and Rostering
  • Budgeting and cost control
  • Customer Service

Timeline

Concession Manager

Country Road Group
01.2023 - Current

Store Manager

Universal Store
01.2022 - 01.2023

Store Manager

Cotton On Group
10.2020 - 01.2022

Store Manager

Colette By Colette Hayman
10.2010 - 10.2019

Trafalgar High School

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Kayla Lowater