Kayla Marschall
Overview
11
11
years of professional experience
Work History
Administration Team Leader
Sleep Life Australia
Wanneroo, WA
05.2023 - 10.2024
- Processed doctors' referrals.
- Oversee the administration team's workload, well-being, training, and daily tasks.
- Weekly banking reconciliation in MYOB.
- Stock take, including ordering stock, and receipting stock into inventory.
- Type and send doctors' letters.
- Resolved customer inquiries in a timely manner.
- Assisted with recruiting new team members.
- Assisted other departments with administrative tasks as needed.
Assistant Store Manager
Boardriders (Billabong)
Cairns, QLD
09.2022 - 02.2023
- Supervised other employees in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw inventory receiving, stocking, pricing and returns.
- Completed product training.
Customer Service Officer
Hearing Australia
Cairns, QLD
12.2021 - 09.2022
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Training, support and team leadership of new staff members
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Assisted clinicians with appointments or client enquiries.
- Administrative duties including monthly reports and checks
- Receipted in stock daily and monitored inventory
- Worked with NDIS and Department of Veteran Affairs
- Diagnose issues with hearing aids over the phone or in person. Repair if necessary
Administration Assistant
FocusOne Health & headspace
Berri, SA
12.2020 - 11.2021
- Use of mastercare (client data base system) used to schedule appointments and record client care
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Process mental health referrals
- Provide support to distressed clients and clinicians
- Liaise with general practitioners
- Use of Xero, account system for processing accounts payable and payroll
- Assist with inductions of new staff members
- Use of Microsoft office suite
- Assist in event management of community events
- Checked stock to determine inventory levels and maintain office supply products.
Customer Service Officer
BHP Community Hub
Roxby Downs, SA
07.2020 - 11.2020
- Provide friendly and excellent customer service to new and returning customers
- Monitoring and keeping all essential stock up to date
- Follow up calls
- Accounts Payable
- Assist in the company’s social media platforms
- General housekeeping
Administrative Assistant
Big River Toyota, Nissan & ISUZU UTE
Berri, SA
06.2013 - 01.2020
- Being the first point of call for customers entering the business
- Daily banking and mail
- Petty Cash
- Accounts payable, organising payment of suppliers each month
- Accounts receivable, Computed bills, collected payments and made change for guests
- General housekeeping and monitoring of office supplies and consumables
- Keeping track of all new vehicle stock
- Sales Support
- New, used and company vehicle registrations
- Organise and set up all new and used vehicle deliveries
- Manage of the social media accounts for the business (Facebook & Instagram)
- Assist in organisation of business social events
- Answering and forwarding telephone calls
Education
High School Diploma -
Glossop High School
Berri, Australia, South01.2013
Quality Training & Hospitality college - Certificate III in Hospitality -
Quality Automotive Training - Certificate III in Automotive Administration -
QAT
Skills
- Cooperative team member
- Outstanding customer service
- Quick and eager learner
- Strong written and verbal communication
- High attention to detail
- Friendly and inclusive
- Strong computer and typing skills
- Excellent time management skills
References
Jo Griffiths - Sleep Life Australia - Sleep Technician
0426 209 845
Bree Waikawa - Sleep Life Australia - Manager
0468 950 227
Timeline
Administration Team Leader
Sleep Life Australia
05.2023 - 10.2024
Assistant Store Manager
Boardriders (Billabong)
09.2022 - 02.2023
Customer Service Officer
Hearing Australia
12.2021 - 09.2022
Administration Assistant
FocusOne Health & headspace
12.2020 - 11.2021
Customer Service Officer
BHP Community Hub
07.2020 - 11.2020
Administrative Assistant
Big River Toyota, Nissan & ISUZU UTE
06.2013 - 01.2020
High School Diploma -
Glossop High School
Quality Training & Hospitality college - Certificate III in Hospitality -
Quality Automotive Training - Certificate III in Automotive Administration -
QAT
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