Kayla Martin-Leota
Inala,QLD
Summary
Customer-savvy Food Courier accustomed to demanding work seeking Full Time employment.
Available for immediate start with own reliable transport.
Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
13
13
years of professional experience
Work History
Food Courier
Uber Eats
01.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Maintained a high level of professionalism while interacting with customers for successful food deliveries.
- Increased efficiency by utilizing GPS navigation systems to plan optimal routes for pick-up and delivery points.
- Assisted in streamlining the order process, promptly addressing any issues or concerns from customers and restaurants.
Support Worker
Annette Raass (Private)
01.2023 - 12.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Safe transport of client to required activities and events
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Full Time Carer
Centerlink
05.2013 - 12.2022
- Improved patient well-being by providing compassionate and attentive care.
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Assisted patients with daily living activities, promoting independence and dignity.
- Preparation of meals
- House Duties including cleaning and Gardeining
Customer Solutions Specialist
Stellar Asia Pacific Pty Ltd
05.2011 - 07.2012
- Call centre - Inbound & outbound
- Data entry
- First call resolution
- Meet KPI's & targets
- Appointment setting
Fulltime Retail Assistant
Best & Less Pty Ltd
09.2010 - 05.2012
- Maintaining store safety
- Store closing & opening
- Friendly customer service
- Register operation & cash handling, Complaint handling
- Lay by/fitting room duties
- Stockman/Supervisor duties
- Refunds & Exchanges
Education
Diploma of Community Services - Family And Community Services
Careers Australia
Brisbane, QLD07.2014
Diploma of Counselling - Counselling
Careers Australia
Brisbane, QLD07.2013
Certificate III in Customer Contact - Customer Service
HR Company
Brisbane, QLD01.2009
Certificate III in Business Administration - Business Administration
Axiom College
Brisbane, QLD01.2008
Skills
- Use of office equipment
- Telephone skills - inbound & outbound
- Computer skills – Email, Internet, Word
- Data entry
- Observe work health & safety within an office environment
- Customer enquiries
- Trouble shooting, handling complaints
- Retail
- Friendly Customer Service
- Register operations & cash handling
- EFTPOS
- Open & close of stores
- Ordering stock & stock control
- Filling shelves
Attributes
- Willing to learn
- Reliable
- Empathic & caring
- Ethical
References
- Annette Raass (Private Support Services Client) - 0401605865
- Karl Howarth (Manager, Best & Less, Springfield) (07) 3470 0188
- Catherine Mozina, Manager, Best & Less Indooroopilly/Carindale, (07) 3395 2100
Timeline
Food Courier
Uber Eats
01.2023 - Current
Support Worker
Annette Raass (Private)
01.2023 - 12.2023
Full Time Carer
Centerlink
05.2013 - 12.2022
Customer Solutions Specialist
Stellar Asia Pacific Pty Ltd
05.2011 - 07.2012
Fulltime Retail Assistant
Best & Less Pty Ltd
09.2010 - 05.2012
Diploma of Community Services - Family And Community Services
Careers Australia
Diploma of Counselling - Counselling
Careers Australia
Certificate III in Customer Contact - Customer Service
HR Company
Certificate III in Business Administration - Business Administration
Axiom College
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