KAYLA MCCARTHY
Summary
Highly-organised, detail-orientated and collaborative individual, with 6+ years of experience in a fast-paced, high pressure client servicing department. Extensive written communication experience. Proficiency and excellent time-management skills whilst handling, investigating and resolving up to 20+ individual claims/cases at the one time.
Overview
8
8
years of professional experience
Work History
Traveller Services Consultant
Circuit Travel
Sydney, NSW
08.2017 - Current
- Resolve customer complaints in a timely and professional manner.
- Acknowledge and thank client's and travel partner for compliments received regarding Globus Family of Brand products.
- Communicated and dealt with incident response protocols and procedures to travel partners and clients.
- Built strong relationships with travel partners, as well as, internal and external organisational colleagues.
- Established a team structure with clear roles and responsibilities, resulting in improved collaboration and productivity when dealing with 'Incident Response' situations. i.e. assigning certain programs (in the case there is more than 1) to individual members of traveller services team and providing them with the information necessary to effectively communicate to travel partners and/or clients directly.
- Maintained a high level of efficacy, professionalism and composure in a high-pressure environment.
- Trained and mentored new traveller services consultants in appropriate procedures and policies.
- Demonstrate a high level of attention to detail by ensuring all issues are acknowledged and/or resolved for clients and travel partners.
Agency Sales Consultant
Circuit Travel
Sydney, NSW
02.2016 - 08.2017
Traveller
- Sold and promoted Globus Family of Brands products through superior customer service, destination and product knowledge and sales skills.
- Identified customer needs and match those needs with Globus Family of Brands products.
- Met assigned KPIs and sales targets and at times exceeded these targets.
- Handled all queries (telephone and email) from travel agents, and passengers or potential passengers.
- Built relationships with travel agents to encourage repeat business.
- Worked cohesively and efficiently with other team members and other departments within the organisation.
Food Services Assistant
Healthscope
Campbelltown, NSW
2014 - 01.2016
- Greeted patients in a friendly and professional manner
- Deliver, serve and collect all patient food requirements and meal trays
- Assist in daily food preparation and basic meal assembly
- Delegated tasks and jobs to fellow colleagues to ensure smooth running of the kitchen on a day-to-day basis.
- Developed and implemented food safety procedures to ensure safe food handling and storage
- Clean and maintain utensils and kitchen equipment in accordance with hospital & industry food safety and hygiene standards
Education
Diploma - Travel & Tourism
Australian Business College
Liverpool, NSW12-2015
High School Diploma -
Magdalene Catholic High School
Narellan, NSW12-2013
Skills
- Attention to detail
- Time-Management
- Problem Solving
- Goal-Orientated
- Project Management
- Collaborative
- Critical Thinking
- Excellent Communication
- Multitasking and Organization
- CRM Software
References
Circuit Travel - Traveller Services Manager
0488977072
cthompson@globusfamily.com.au
Timeline
Traveller Services Consultant
Circuit Travel
08.2017 - Current
Agency Sales Consultant
Circuit Travel
02.2016 - 08.2017
Food Services Assistant
Healthscope
2014 - 01.2016
Diploma - Travel & Tourism
Australian Business College
High School Diploma -
Magdalene Catholic High School
Similar Profiles
Stephanie L. MirandaStephanie L. Miranda
Assistant Circuit Executive for IT and Automation at Fourth Circuit, Circuit Executives OfficeAssistant Circuit Executive for IT and Automation at Fourth Circuit, Circuit Executives Office
Daniele PassarelloDaniele Passarello
Race Doctor at Circuit of Magione- Circuit of MugelloRace Doctor at Circuit of Magione- Circuit of Mugello
Sara PolesSara Poles
Legal Volunteer at Third Judicial Circuit CourtLegal Volunteer at Third Judicial Circuit Court
Anna SzczogrynAnna Szczogryn
Freelance blogger and traveller, Communication consultant at Nomadlytics.comFreelance blogger and traveller, Communication consultant at Nomadlytics.com
DILEK SENGELDILEK SENGEL
Shared Services Consultant, Receivables and Payables, Corporate Services at TRANSPORT FOR NSWShared Services Consultant, Receivables and Payables, Corporate Services at TRANSPORT FOR NSW