Kayla Mclean
Logan reserve,QLD
Summary
I am ready to be your next dedicated and mindful Teaching Assistant and offer passionate and informed support for students and staff. As an experienced interpersonal communicator with special needs training. I will be able to address unique situations and effectively accommodates staff and student learning requirements requirements.
Overview
10
10
years of professional experience
Work History
Ongoing Case Manager
APM
08.2022 - Current
- Managed caseloads efficiently, prioritizing tasks based on urgency and level of need.
- Completed psychosocial evaluations and needs assessments.
- Streamlined case management processes for improved efficiency and accuracy.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided ongoing support, guidance, and education to clients throughout the case management process.
- Contributed to team meetings by sharing insights, offering suggestions, and collaborating on innovative solutions to common challenges faced by case managers.
- Developed and maintained strong relationships with clients, ensuring a high level of trust and communication.
- Fostered a supportive environment for both staff members and clients through open lines of communication and commitment towards continuous improvement.
Special Needs Support Worker
Independent
08.2021 - Current
- Assisted children in achieving milestones by implementing targeted therapies under professional supervision.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Fostered an inclusive atmosphere within group settings to encourage peer interaction and cooperation among diverse groups of individuals.
- Navigated challenging behaviours effectively using de-escalation techniques, maintaining a calm environment for all involved parties.
- Maintained strict adherence to confidentiality guidelines while managing sensitive information related to client diagnoses and treatment plans.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
Journalist
Newscorp Australia
12.2021 - 08.2022
- Wrote and published articles for leading newspapers and magazines.
- Refined storytelling skills through attendance at industry conferences and workshops focused on journalism best practices.
- Adapted writing style for diverse audiences across print, online, and multimedia platforms.
- Maintained up-to-date knowledge of current events and industry trends.
- Selected material to develop interesting and professional presentations for different formats.
Customer Service Supervisor
Coles Supermarket
11.2015 - 12.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
Childcare Educator
Happy House Daycare
01.2014 - 02.2015
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Gathered materials and resources to prepare for lessons and activities.
- Organized and supervised large and small group activities.
- Intervened in disruptive behaviour, using positive reinforcement strategies to redirect and calm children.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Assessed student progress and provided feedback on educational development.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
Education
Certificates - Various Courses in How To Manage Complex Behaviour
Various
OnlineNo Degree - First Aide And CPR For Education And Care Settings
First Aide
Ross Hunter Masters of Learning And Teaching Primary - Education
University of Southern Queensland
Toowoomba, QLD04.2025
Bachelor of Communications - Communications
Griffith University
Gold Coast, QLD09.2022
Certificate Three in Early Childhood Education And -
TLC Training
Brisbane, QLD01.2015
Skills
- Assessment skills
- Relationship Building
- Problem-Solving
- Behaviour Modeling
- Special Education
- Effective Communication
- Discussion Facilitation
- Blue card
- Calm Under Pressure
- Assertiveness
Timeline
Ongoing Case Manager
APM
08.2022 - Current
Journalist
Newscorp Australia
12.2021 - 08.2022
Special Needs Support Worker
Independent
08.2021 - Current
Customer Service Supervisor
Coles Supermarket
11.2015 - 12.2021
Childcare Educator
Happy House Daycare
01.2014 - 02.2015
Certificates - Various Courses in How To Manage Complex Behaviour
Various
No Degree - First Aide And CPR For Education And Care Settings
First Aide
Masters of Learning And Teaching Primary - Education
University of Southern Queensland
Bachelor of Communications - Communications
Griffith University
Certificate Three in Early Childhood Education And -
TLC Training
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