Kayla Mclean
Logan reserve,QLD
Summary
I am ready to be your next dedicated and mindful Teaching Assistant and offer passionate and informed support for students and staff. As an experienced interpersonal communicator with special needs training. I will be able to address unique situations and effectively accommodates staff and student learning requirements requirements.
Overview
10
10
years of professional experience
Work History
Ongoing Case Manager
APM
Browns Plains
08.2022 - Current
- Managed caseloads efficiently, prioritizing tasks based on urgency and level of need.
- Completed psychosocial evaluations and needs assessments.
- Streamlined case management processes for improved efficiency and accuracy.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided ongoing support, guidance, and education to clients throughout the case management process.
- Contributed to team meetings by sharing insights, offering suggestions, and collaborating on innovative solutions to common challenges faced by case managers.
- Developed and maintained strong relationships with clients, ensuring a high level of trust and communication.
- Fostered a supportive environment for both staff members and clients through open lines of communication and commitment towards continuous improvement.
Special Needs Support Worker
Independent
Brisbane, QLD
08.2021 - Current
- Assisted children in achieving milestones by implementing targeted therapies under professional supervision.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Fostered an inclusive atmosphere within group settings to encourage peer interaction and cooperation among diverse groups of individuals.
- Navigated challenging behaviours effectively using de-escalation techniques, maintaining a calm environment for all involved parties.
- Maintained strict adherence to confidentiality guidelines while managing sensitive information related to client diagnoses and treatment plans.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
Journalist
Newscorp Australia
Brisbane
12.2021 - 08.2022
- Wrote and published articles for leading newspapers and magazines.
- Refined storytelling skills through attendance at industry conferences and workshops focused on journalism best practices.
- Adapted writing style for diverse audiences across print, online, and multimedia platforms.
- Maintained up-to-date knowledge of current events and industry trends.
- Selected material to develop interesting and professional presentations for different formats.
Customer Service Supervisor
Coles Supermarket
Loganholme
11.2015 - 12.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
Childcare Educator
Happy House Daycare
Loganlea, QLD
01.2014 - 02.2015
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Gathered materials and resources to prepare for lessons and activities.
- Organized and supervised large and small group activities.
- Intervened in disruptive behaviour, using positive reinforcement strategies to redirect and calm children.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Assessed student progress and provided feedback on educational development.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
Education
Certificates - Various Courses in How To Manage Complex Behaviour
Various
OnlineNo Degree - First Aide And CPR For Education And Care Settings
First Aide
Ross Hunter Masters of Learning And Teaching Primary - Education
University of Southern Queensland
Toowoomba, QLD04.2025
Bachelor of Communications - Communications
Griffith University
Gold Coast, QLD09.2022
Certificate Three in Early Childhood Education And -
TLC Training
Brisbane, QLD01.2015
Skills
- Assessment skills
- Relationship Building
- Problem-Solving
- Behaviour Modeling
- Special Education
- Effective Communication
- Discussion Facilitation
- Blue card
- Calm Under Pressure
- Assertiveness
Timeline
Ongoing Case Manager
APM
08.2022 - Current
Journalist
Newscorp Australia
12.2021 - 08.2022
Special Needs Support Worker
Independent
08.2021 - Current
Customer Service Supervisor
Coles Supermarket
11.2015 - 12.2021
Childcare Educator
Happy House Daycare
01.2014 - 02.2015
Certificates - Various Courses in How To Manage Complex Behaviour
Various
No Degree - First Aide And CPR For Education And Care Settings
First Aide
Masters of Learning And Teaching Primary - Education
University of Southern Queensland
Bachelor of Communications - Communications
Griffith University
Certificate Three in Early Childhood Education And -
TLC Training