Summary
Overview
Work History
Skills
Hobbies
References
Timeline
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Kayla McWilliams

Richmond, Melbourne,VIC

Summary

I am a proactive and adaptable professional with strong communication, organizational, and analytical skills. Highly motivated to deliver work of the highest standard, I focus on efficiency and attention to detail. My ability to interpret data, collaborate across teams, and engage stakeholders allows me to contribute effectively and drive results in any environment.

Overview

9
9
years of professional experience

Work History

Social Media Specialist

Macquarie Bank
Melbounre, VIC
05.2023 - Current
  • Managed social media platforms to track audience interactions, using insights to optimize content, and increase engagement.
  • Maintained active communication with clients, followers, and users across multiple platforms.
  • Analyse performance metrics, identify trends, and present actionable insights to stakeholders to inform strategy and decision-making.
  • Participated actively in discussions to enhance process efficiency.
  • Collaborate with stakeholders to enhance current processes, and develop new procedures.

Parabroker

Trinity Finance Group
Melbourne , 3121
03.2022 - 05.2023
  • Analyse clients financial status, credit and property evaluations to determine suitable options.
  • Develop and maintain relationships with clients.
  • Priorities tasks and manage my day efficiently.
  • Participate/lead team meetings and discussions, while sharing my thoughts and opinions openly.

Anti Money Laundering Analyst (Contract)

ING Bank
Melbourne, 3121
12.2021 - 03.2022
  • Liaised with leadership to discuss customer activities and trends that implicated potential money laundering or terrorist financing.
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
  • Investigated fraud referrals and research to minimize risk and resolve inquiries.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

ANZ Digital Consultant

ANZ New Zealand / ANZ Australia
Wellington
12.2017 - 12.2021
  • Interact with customers, followers, and users on ANZ social media platforms.
  • Assist customers via digital channels.
  • Pick up and complete customer applications that have applied online.
  • Contacting customers via email and phone to discuss suitable products.
  • Work with development teams to create digital structures and processes.
  • Advising stakeholders on current processes/trends.

ANZ Service Consultant

ANZ
01.2016 - 01.2017
  • Answer phones, assist clients with all enquiries,
  • Find and discuss suitable products that will be beneficial to the client.
  • Participate in team meeting and discussions.
  • Meet weekly, monthly and yearly targets.

Skills

  • Communication
  • Relationship building
  • Organization
  • Collaboration
  • Adaptability
  • Flexibility

Hobbies

  • Sport
  • Socializing with friends and family
  • Keeping active
  • Travelling
  • Cooking

References

Available upon request

Timeline

Social Media Specialist

Macquarie Bank
05.2023 - Current

Parabroker

Trinity Finance Group
03.2022 - 05.2023

Anti Money Laundering Analyst (Contract)

ING Bank
12.2021 - 03.2022

ANZ Digital Consultant

ANZ New Zealand / ANZ Australia
12.2017 - 12.2021

ANZ Service Consultant

ANZ
01.2016 - 01.2017

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Kayla McWilliams