Kayla Montgomery Binns

National defence organisation responsible for protecting Australia’s interests and maintaining maritime security globally, with Military Police responsible for law enforcement, security, and discipline within the Australian Defence Force.

• Led and mentored small teams during high-pressure operations, ensuring team readiness and maintaining discipline, contributing to improved operational efficiency.
• Investigated incidents and resolved disputes professionally, reducing repeat occurrences and supporting a safer and more cohesive working environment.
• Provided training to junior personnel on security protocols and conflict management, enhancing team capability and preparedness.
• Coordinated and executed security operations at base facilities and during deployments, ensuring protection of personnel and assets and compliance with defence policies.

Australia’s largest telecommunications and technology company, providing mobile, internet, and enterprise services nationwide.

• Managed daily operations and supervised a team of frontline staff in a busy retail environment, ensuring efficient workflows and consistently meeting performance targets.
• Identified underperforming sales processes and implemented tailored coaching, increasing team sales conversion rates by 15% over six months.
• Resolved escalated customer complaints by providing tailored technical solutions, improving customer satisfaction and contributing to increased repeat business.
• Maintained high standards of store presentation and stock management, supporting national brand standards and reducing stock discrepancies.

Australian women’s fashion retailer offering on-trend clothing and accessories in stores nationwide.

• Delivered personalized styling advice and exceptional customer service in a fast-paced retail environment, contributing to strong sales performance.
• Consistently achieved or exceeded individual sales targets through proactive engagement and effective upselling techniques.
• Maintained high standards of store presentation and merchandising, ensuring an attractive and organized shopping experience for customers.
• Supported store management with inventory control and stock replenishment, reducing stock discrepancies and improving operational efficiency.

Australian footwear retailer offering affordable fashion shoes with a national store network.

• Managed day-to-day store operations, including supervising staff, overseeing stock control, and ensuring smooth customer service delivery.
• Provided training and mentorship to new and junior team members, improving team capability and performance.
• Resolved customer concerns promptly and professionally, contributing to high customer satisfaction and repeat business.
• Maintained visual merchandising standards and executed promotional displays, helping drive foot traffic and meet sales targets.

Major Australian department store retailer offering a wide range of products including apparel, homewares, and everyday essentials.

• Supervised front-end operations, ensuring efficient service and a positive customer experience.
• Trained and supported a large team of customer service staff, improving team performance and morale.
• Resolved customer inquiries and escalations quickly and effectively, enhancing customer satisfaction.
• Supported stock management and merchandising initiatives to maintain a well-presented and organized retail environment.