Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Mueggenburg

Melbourne,VIC

Summary

I am a hospitality professional who is currently looking for her next career opportunity. I have been working for Good Group NZ / AUS for the past 6 and a half years, most recently as the General Manager for Good Group AU. Managing multiple venues in hospitality requires a delicate balance of organisation, communication, and adaptability. Key priorities while overseeing various locations demand a keen eye for detail, consistent service quality, a strong brand identity, acute problem solving and operational efficiency. Effective leadership, coupled with the ability to delegate responsibilities and a cohesive team culture, is crucial for success. With each venue presenting its own unique challenges, adept multitasking and strategic decision-making are essential to deliver exceptional guest experiences and drive business growth. I am looking to work in an innovative and inspiring environment to engage my existing hospitality knowledge with a focus on enhancing and improving my employer’s business. I am a friendly, confident, and driven individual who is energised and motivated by challenges, believing a positive rapport with your team make life and work more enjoyable.

Overview

18
18
years of professional experience

Work History

General Manager of Venue Development

Good Group Australia
Melbourne, Australia
01.2023 - Current
  • After the successful opening of Botswana Butchery Sydney, I was promoted and relocated to Melbourne to manage and open a new Botswana Butchery, along with two additional Melbourne venues.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Recruited qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Maintained positive communication with clients to navigate issues and promote lasting relationships.
  • Implemented and maintained a cohesive culture within all team members.
  • Adapted to each venue presenting its own unique challenges and opportunities, to deliver exceptional guest experiences and drive business growth.

Venue Manager

Good Group Australia
Sydney, Australia
10.2022 - 01.2023
  • I moved back to Australia with Good Group and successfully opened their flagship Botswana Butchery in Sydney, their largest venue with over 50 staff, post-Covid.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Developed relationships with clients to ensure satisfaction and repeat business.
  • Monitored inventory levels and placed new orders for merchandise to keep up with supply demand.
  • Gained my Advanced Licensee RSA in NSW
  • Organised and maintained event calendars, including scheduling of staff and resources.
  • Complied with relevant liquor regulations, along with WHS, fire and building codes.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.

Restaurant Manager

Good Group New Zealand
Auckland, New Zealand
10.2018 - 10.2022
  • Engaged to regain team culture, finding a balance between existing staff and new talent for a successful summer period.
  • Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Provided exceptional guest service by anticipating their needs before they arose.
  • Operated with full autonomy on operations giving me insight into owning my own venue.

Restaurant Manager

The Cut Bar and Grill
Sydney, Australia
05.2014 - 09.2018
  • Supervised and trained staff in guest service, food handling, and safety protocols.
  • Oversaw the recruitment, training, scheduling and evaluation of employees.
  • Communicated effectively, using strong interpersonal skills to establish positive relationships with both guests and employees.
  • Managed payroll, along with accounts receivable and payable.
  • Gained an intricate knowledge of high level POS systems.
  • Highly merited WSET Level 2 in wine and spirit training.
  • First aider and fire warden for the restaurant.

Restaurant Manager

Le Sands Seafood Pavillion
Sydney, Australia
06.2012 - 05.2014

Supervisor / Duty Manager

Iguana Street Bar and Restaurant
Hamilton, New Zealand
08.2011 - 05.2012

Waitress / Bartender

Moxies Classic Grill
Vancouver, Canada
08.2010 - 04.2011

Assistant Manager

KFC
Waihi, New Zealand
11.2006 - 11.2009

Education

Graphic Design Intern -

Pan Media Advertising
Hamilton, New Zealand
12.2013

Bachelor of Arts -

Wintec City Campus
Hamilton, New Zealand
11.2013

NCEA Levels 1,2 and 3 / University Entrance -

Waihi College
Waihi, New Zealand
11.2009

Skills

  • Business Development
  • Service Quality Improvement
  • Guest and Supplier Relationship Management
  • Contract Negotiations
  • Performance Improvement
  • Budgeting and cost control strategies
  • Recruitment
  • Verbal and written communication
  • Staff Training, Development and Retention
  • P&L Management
  • Business Administration
  • Multi-Venue Operation Management

References

References available on request.

Timeline

General Manager of Venue Development

Good Group Australia
01.2023 - Current

Venue Manager

Good Group Australia
10.2022 - 01.2023

Restaurant Manager

Good Group New Zealand
10.2018 - 10.2022

Restaurant Manager

The Cut Bar and Grill
05.2014 - 09.2018

Restaurant Manager

Le Sands Seafood Pavillion
06.2012 - 05.2014

Supervisor / Duty Manager

Iguana Street Bar and Restaurant
08.2011 - 05.2012

Waitress / Bartender

Moxies Classic Grill
08.2010 - 04.2011

Assistant Manager

KFC
11.2006 - 11.2009

Graphic Design Intern -

Pan Media Advertising

Bachelor of Arts -

Wintec City Campus

NCEA Levels 1,2 and 3 / University Entrance -

Waihi College
Kayla Mueggenburg