Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Kayla Pay

Kayla Pay

Waterford,QLD

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments looking for Part-time or Casual work while studying at University. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

8
8
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Head of Property Management

RE/MAX RESIDENCE
04.2022 - 03.2023
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Full trust accounting
  • Full management of properties
  • BDM to grow the department
  • Set up property management systems
  • Set up the property management department from the ground up.

Senior Property Manager and BDM

Place Estate Agents
11.2021 - 04.2022
  • Established rental rates by surveying local rental rates and calculated overhead costs.
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Investigated and resolved any tenant complaints.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.

Property Manager

John Ahern Real Estate
01.2021 - 11.2021
  • Managed large portfolio of 232 properties.
  • Comprehensive experience and knowledge with QCAT proceedings.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Assistant Manager

Rip Curl
02.2019 - 12.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor Of Nursing -

Southern Cross University
Gold Coast, QLD
01.2023 - Current

Skills

  • Operations Management
  • Maintenance Oversight
  • Client Relations
  • Property Service Contract Administration
  • Grounds and Facility Inspection
  • Repair Planning
  • Decision Making
  • Tenant and Owner Liaising
  • Dispute Handling
  • Contract Negotiation
  • Rent Pricing Optimization
  • Complex Problem Solving
  • Violation Resolution
  • Operating Cost Tracking
  • Legal Issue Resolution
  • Complaints Investigation
  • Disturbance Handling
  • Deposits Management
  • Administrative Leadership
  • Monthly Fee and Payment Collection
  • Financial Reporting
  • Vacancy Marketing
  • Staff Coordination
  • Adaptable to Changing Demands
  • Strategic Selling
  • Superior Work Ethic
  • Business Development
  • Display Building
  • Staff Coaching and Training
  • Replenishment Oversight
  • Delegation and Supervision
  • Problem Anticipation and Resolution
  • Handling Complaints
  • Recruitment and Training

Certification

  • Certified Real Estate Agent

Timeline

Bachelor Of Nursing -

Southern Cross University
01.2023 - Current

Head of Property Management

RE/MAX RESIDENCE
04.2022 - 03.2023

Senior Property Manager and BDM

Place Estate Agents
11.2021 - 04.2022

Property Manager

John Ahern Real Estate
01.2021 - 11.2021

Assistant Manager

Rip Curl
02.2019 - 12.2020

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